Full-Time Parts Counterperson

Job Description

Job Description

Full-Time Parts Counterperson

Location : Capital City Nissan of Topeka Schedule : Full-Time, 40 hours per week (Monday - Friday with rotating Saturdays)

Job Summary :

Capital City Nissan of Topeka is seeking a Full-Time Parts Counterperson to join our growing team. This position plays a crucial role in supporting our technicians, retail customers, and wholesale accounts by providing the right parts at the right time. The ideal candidate is customer-focused, detail-oriented, and eager to contribute to a fast-paced and dynamic work environment.

This position includes an hourly base pay plus a technician proficiency bonus , providing an opportunity to increase earnings based on shop performance.

Key Responsibilities : Customer Service & Sales :

Assist retail customers, service technicians, and wholesale clients with parts selection and inquiries.

Provide accurate price quotes and offer recommendations for additional or related parts.

Process orders efficiently through phone, online, and in-person interactions.

Handle customer concerns professionally, ensuring a high level of service satisfaction.

Parts Counter Operations :

Take and fulfill orders from service technicians, ensuring accuracy and efficiency.

Manage special-order parts, notifying technicians and customers when they arrive.

Process payments and invoices for parts transactions.

Maintain an up-to-date knowledge of parts inventory and availability.

Inventory Management & Merchandising :

Verify incoming shipments, inspect parts, and stock shelves according to inventory needs.

Conduct periodic inventory counts to reconcile stock discrepancies.

Maintain a clean, organized, and well-stocked parts department.

Assist with warranty part returns and core returns following manufacturer guidelines.

General Expectations :

Work collaboratively with the Parts Manager and Service Team to improve efficiency and customer satisfaction.

Adhere to all company policies, safety regulations, and professional dress code.

Participate in training and professional development opportunities to enhance skills.

Qualifications : Education & Experience :

High school diploma or equivalent required.

Previous experience in an automotive parts department preferred.

Basic knowledge of automotive components and terminology.

Skills & Abilities :

Strong customer service and communication skills.

Ability to read and interpret parts catalogs and technical information.

Proficiency in inventory management tools and dealership software (experience with Dealertrack / Xtime is a plus).

Strong organizational skills with attention to detail.

Ability to work independently and as part of a team in a fast-paced environment.

Physical Requirements :

Ability to lift, carry, and move items weighing up to 80 lbs regularly.

Stand, walk, bend, kneel, and reach throughout the workday.

Comfortable working in a shop environment with fluctuating temperatures.

Compensation & Benefits :

Hourly base pay + Technician Proficiency Bonus (Performance-Based Pay Plan).

Health, dental, and vision insurance options.

Paid time off and holiday pay.

401(k) retirement plan with company match.

Employee discounts on parts and service.

Opportunities for career growth within the dealership.

Why Join Capital City Nissan of Topeka?

At Capital City Nissan, we believe in fostering a team-oriented and customer-focused culture. We provide competitive pay, great benefits, and growth opportunities for our employees. If you are passionate about automotive parts, enjoy problem-solving, and love working with people , we encourage you to apply today!