Telecom Customer Associate – Full-Time | Immediate Hire

PW Promotions is hiring Full Time Telecom Customer Associate to support our Frontier campaign. In this role, you’ll assist customers with billing, service changes, and troubleshooting for internet, phone, and television. If you enjoy helping people, solving problems, and working in a fast-paced environment, this is your opportunity to build a real career in telecommunications and customer service.

What You’ll Do :

• Handle inbound customer inquiries by phone, chat, or email
• Assist with billing questions, account updates, and service plan adjustments
• Troubleshoot basic technical issues with modems, routers, and connectivity
• Guide customers through installation scheduling and service requests
• Explain Frontier service options and recommend upgrades when applicable
• Keep detailed records of all customer interactions