Application Support Operations Manager

Application Support Operations Manager

Application Support Operations Manager

Location : Montvale NJ (Hybrid 3 days / week onsite)

Duration : Long-term contract

Environment : Azure / .NET / SQL Server / Global Application Support

Overview

We seek an experienced Application Support Operations Manager to oversee the global support operations for a key global application with more than 80000 users. This individual will serve as the right hand to the Application Support Director taking ownership of daily operations.

The role involves managing a team of approximately eight Application Support Analysts (onshore and offshore) responsible for maintaining uptime ticket response and issue resolution across six large Azure-based production environments used by the companys global teams.

Key Responsibilities

• Lead day-to-day operations of the Application Support and Operations tteam ensuring timely and accurate ticket triage troubleshooting and resolution.
• Supervise and mentor a team of 8 Support Analysts (both onshore and offshore).
• Act as the escalation point for complex incidents performing hands-on troubleshooting and root cause analysis as needed.
• Collaborate closely with Microsoft other vendors and internal engineering teams on Azure performance environment stability and release management.
• Review and analyze logs daily performance reports and service metrics to ensure consistent application uptime and SLA adherence.
• Maintain strong communication and coordination across business technical and vendor teams.
• Implement best practices for incident problem and change management (ITIL).
• Drive continuous improvement across the support function - process automation proactive monitoring documentation and knowledge sharing.
• Report KPIs trends and operational insights to leadership.

Qualifications

Preferred Experience

Key Skills

Foreign Office,Analysis,Banking Operations,Corporate Finance,Manual Testing

Employment Type : Full Time

Experience : years

Vacancy : 1