Associate, Facilities & Operations

Fidelity TalentSource is your destination for discovering your next temporary role at Fidelity Investments. We are currently sourcing for an Associate, Facilities & Operations to work in Covington, KY.

Find out if this opportunity is a good fit by reading all of the information that follows below.

Join Fidelity Real Estate by playing a key role in the regional workspace experience. This role reports to the Manager, Facilities & Operations, in this role you will focus on hospitality service execution and onsite service delivery and ensuring a magnetic and vibrant workday for all Fidelity associates Real Estate Company objectives. You will be an ambassador of the company with a hospitality mindset and responsible for meeting our global service promise standards and programs.

The role is also responsible for delivering on strategy while providing, cross-functional support for the broader workspace experience team (Facilities, Amenities, Security, On-Site Tech Support, Associate Experience) to ensure the successful execution of business priorities across the region.

Lastly, this position will focus on the execution and compliance of our experience and service standards within their assigned campus or office.

Success in this role will result in the execution of our Fidelity Real Estate Company standards, achieving targets on experience satisfaction, and contributing to the retention of our talent in the organization.

The Team

Fidelity Real Estate Company is the corporate real estate division of Fidelity Investments, providing a full range of services to Fidelity business units nationally and internationally. Fidelity Real Estate runs more than 9 million square feet of space in the United States and overseas, including 13 North American and six international corporate sites, four critically important data centers and more than 200 retail investor centers. Our team is customer-centric; everything we do focuses on delivering solutions that meet the needs of Fidelity associates at all levels.

The Expertise You Have

Undergraduate degree or relevant experience

Proven ability in hospitality is required, with preferred experience in Cross-functional team management, Hospitality / Customer Service and Commercial Real Estate.

Experience within the Financial Services industry is also valued.

Physical requirements include walking through buildings and occasionally performing light-duty activity such as moving IT (Informational Technology) equipment.

May need to work occasional extended hours (morning or evening) to support projects or activities.

The Skills You Bring

Excel with meeting new people and networking and have a compassionate, thoughtful, and respectful demeanor

Have a consumer-first mentality with ability to identify and deliver against unmet needs

Excellent communication and social skills and a proficiency to influence others and form relationships

Exhibit confidence in communication

Demonstrate integrity, dependability, responsibility, accountability, self-awareness, and work ethic

Detail oriented with outstanding prioritization skills.

Highly inspired with a can-do approach and ability to problem-solve through a collaborative, unselfish, and team-oriented approach

You are proficient with Microsoft Office suite

The Value You Deliver

Ensure the local site is functioning to quality standards and making recommendations to Real Estate teams if repairs or updates are required.

Identify and resolve issues with cleaning, IT, and conference room equipment.

Know and be able to implement building safety plans.

Support the execution of initiatives designed to create connections between associates, including real estate workspace experience events, communications, and building walk-throughs.

Support the implementation of initiatives, processes, and strategy to further guest and associate experience.

Validating execution of global experience standards and standard operating procedures

Company Overview

Fidelity Investments is a privately held company with a mission to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients’ money.

Join Us

At Fidelity, you’ll find endless opportunities to build a meaningful career that positively impacts peoples’ lives, including yours. You can take advantage of flexible benefits that support you through every stage of your career, empowering you to thrive at work and at home. Honored with a Glassdoor Employees’ Choice Award, we have been recognized by our employees as a Best Place to Work in 2023. And you don’t need a finance background to succeed at Fidelity—we offer a range of opportunities for learning so you can build the career you’ve always imagined.

At Fidelity, our goal is for most people to work flexibly in a way that balances both personal and business needs with time onsite and offsite through what we’re calling “Dynamic Working.”

We invite you to Find Your Fidelity at fidelitycareers.com.

Fidelity Investments is an equal opportunity employer. We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging.

Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for accommodation, contact the HR Accommodation Team by sending an email to accommodations @fmr.com, or by calling 800-835-5099, prompt 2, option 3.

Aptitude to deliver premium experiences when interacting with visitors, vendors, associates, and customers while assisting in the implementing / adherence of all company standards and policies

Customer service orientation

• Strong interpersonal skills
• High energy, friendly, outgoing and confident personality
• Ability to build and maintain relationships in a business setting
• Detail oriented and ability to follow standard operating procedures
• Proficient with standard computer applications and ability to learn specialized programs / applications, access control software familiarity a plus
• Verbal Communication, Listening, Professionalism