Customer Operations Specialist

Lamb WestonUSA, Washington, Kennewick

5 days ago

Job type

Full-time

Job description

Title : Customer Operations Specialist

Location : Kennewick, WA

About Lamb Weston

You've probably enjoyed our fries without even knowing it! As a leading manufacturer in our industry, and public Fortune 500 company, we inspire and bring people together with foods they love and trust. Our customer base includes international food service providers, restaurants, and households in over 100 countries around the world.

A highly innovative global corporation with a start-up mindset, we empower every individual to make a genuine difference. You'll gain access to hands-on training to fuel your growth and success, explore opportunities for new solutions, and you'll join a winning team of 10,000+ people all dedicated to raising the bar - together.

If you have a strong drive for results, a desire to help us bring the world together through our fries, and are ready for a fresh challenge, we want to hear from you.

Job Description Summary

At Lamb Weston, our purpose is simple yet powerful : to bring the world together with our fries.We believe that customer centricity is essential to our success, and we're proud to deliver a differentiated level of service through our Customer Centric Operations team. This team is dedicated to supporting our top North American Multinational Chain, Foodservice, and Retail customers ensuring tailored solutions, seamless collaboration, and exceptional service at every touchpoint.

This role is responsible for providing order management and customer service to Lamb Weston's customers, serving as the primary order contact for both customers and sales teams. Daily responsibilities include processing customer orders and change orders received through various channels, delivering timely and customer-centric responses to inquiries, and collaborating across the Supply Chain organization to meet and exceed Lamb Weston's service metric standards. The role interacts with a wide range of internal departments including Sales, Sales Support, Planning, Logistics, and Shared Services. Additionally, this position serves as a foundational role within the Customer Centric Operations team, offering opportunities for growth into more advanced customer operations and supply chain roles through demonstrated performance and cross-functional collaboration.

Job Description

Process customer orders and change orders timely and accurately in SAP
Review, audit and enforce purchase order requirements
Serve as the primary point of contact for customers and sales on order inquiries
Provide clear and timely communication to all stakeholders
Perform validation of inventory to ensure case fill rate metrics are met
Maintain customer master data ensuring accurate shipment records
Modify orders in support of production and logistical priorities
Comply with all regulatory requirements for domestic and international shipments
Identify and escalate recurring order issues to drive process improvements and enhance customer experience
Lead or contribute to cross-functional initiatives aimed at improving order management efficiency
Work collaboratively with Supply Chain in support of company strategies

Basic & Preferred Qualifications

Education / Certifications :

Bachelor's degree in business administration or supply chain preferred

Skills and Experience :

2 years related experience in Customer Service, Supply Chain, and or Export / Import required

Ability to quickly learn new systems; experience using SAP for order entry and inventory validation, Excel for reporting and analysis, and other Microsoft tools to support productivity is preferred

Excellent organizational skills and attention to detail, essential for managing complex order workflows, ensuring data accuracy, and maintaining high service standards

Demonstrated ability to adapt to changing priorities and take initiative in resolving customer or order-related issues

Strong collaboration and teamwork skills, with the ability to work effectively across supply chain functions to support customer and operational goals

Strong verbal and written communication skills, with the ability to effectively interact with customers, sales teams, and internal departments

Physical Environment / Demands :

Most work is performed in a temperature-controlled office environment

Incumbent may sit for long periods of time at desk or computer terminal

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.

Incumbent may use calculators, keyboards, telephone and other office equipment in the course of normal workday

Stooping, bending, twisting and reaching may be required in completion of job duties

Industry-Competitive Benefits

Coupled with our compensation and bonus incentive programs, our benefits deliver rewards that are market competitive. Some of the most attractive elements of our benefit programs include :

Health Insurance Benefits - Medical, Dental, Vision

Flexible Spending Accounts for Health and Dependent Care, and Health Reimbursement Accounts

Well-being programs including companywide events and a wellness incentive program

Paid Time Off

Financial Wellness - Industry leading 401(k) plan with generous company contributions, Financial Planning Services, Employee Stock purchase program, and Health Savings Accounts, Life and Accident insurance

Family-Friendly Employee events

Employee Assistance Program services - mental health and other concierge type services

Benefits may vary based on location, job role / level, job status, and / or the terms of any applicable collective bargaining agreements.

Job Requisition ID : Req-258798

Time Type : Full time

The anticipated close date is a good faith estimate for when this job will be closed. Some jobs may be unposted or filled earlier or later than the Anticipated Close Date depending on interview processes and business needs. Anticipated Close Date : 11 / 29 / 2025

In compliance with applicable state and local laws, Lamb Weston has opted to include a reasonable estimate of the compensation for this role. This compensation is specific to this position and takes into account a number of variables. Actual compensation may be higher or lower in the range posted based on various factors, including, but not limited to, job duties, experience and expertise. A candidate's work location could also impact the actual compensation being outside of the range to reflect local cost of labor. A reasonable annual estimate of the range for this role based on the variables previously mentioned is : $48,340.00 - $72,500.00

Lamb Weston is an Equal Opportunity Employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, veteran status or any other protected factor under federal, state or local law

Create a job alert for this search

Operation Specialist • USA, Washington, Kennewick