Software Support Specialist

A company is looking for a Software Support Specialist (REMOTE).

Key Responsibilities :

Serve as the liaison between clients and the Development Team for technical issue resolution

Provide technical support via phone and email for web cloud and mobile applications

Assist customers with cloud application services, including account setup and troubleshooting

Required Qualifications :

Must reside in specific states : AZ, CA, CO, FL, ID, MN, NC, OH, SC, TX, WI, IL, OR

3+ years of experience in product or technical support, preferably in medical devices or software

Solid understanding of computer software, electronics, and software systems

Experience with CRM / helpdesk / ticketing systems

Must pass internal product certification training within the introductory period