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Client Concierge - (Intake)

Client Concierge - (Intake)

Sweet JamesNewport Beach, CA, US
30+ days ago
Job type
  • Full-time
Job description

Job Description

Job Description

Description :

Are you a charismatic, results-driven professional with a passion for helping others? Do you thrive in fast-paced environments and love being the first point of contact in a high-volume setting? If so, we’d love to meet you!

We’re a rapidly growing Personal Injury Law Firm seeking a Bilingual Intake Call Center Representative to join our high-performing team in Newport Beach . This role is ideal for someone who excels in communication, is detail-oriented, and enjoys helping people navigate difficult moments with empathy and professionalism.

What You’ll Do

  • Serve as the first point of contact for potential clients via phone, email, and online inquiries
  • Conduct initial consultations to assess case eligibility based on firm criteria
  • Accurately collect and document sensitive client information in our case management system
  • Provide clear, compassionate communication and address questions about our services
  • Support marketing efforts through follow-ups and lead tracking
  • Assist with general administrative tasks as needed
  • Maintain strict confidentiality and adhere to ethical standards

Requirements :

What We’re Looking For

  • Bilingual in Spanish is a strong plus
  • Experience in a high-volume call center or customer-facing role (sales, hospitality, or legal intake preferred)
  • Excellent verbal and written communication skills
  • Strong phone etiquette and interpersonal skills
  • Ability to multitask, prioritize, and meet deadlines in a fast-paced environment
  • High attention to detail and organizational skills
  • Positive attitude, strong work ethic, and a team-oriented mindset
  • Availability for morning, evening, and weekend shifts

    • Physical Requirements

  • Ability to work in a standard office setting with regular use of computers and phones
  • Must be able to sit for extended periods, occasionally stand, walk, bend, or lift up to 25 lbs
  • Manual dexterity to operate office equipment and input data efficiently

    • What We Offer

  • This position is sales-driven and performance-based. It offers a base salary ranging from $23 to $28 per hour, with the potential to earn additional income through bonuses.
  • Full benefits package including medical, dental, and vision insurance
  • Paid holidays and PTO
  • 401(k) with employer match
  • A collaborative, mission-driven team environment with growth opportunities

    • If you're ready to be part of a purpose-driven team and help clients when they need it most, apply today —we can’t wait to connect with you!

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    Client Concierge • Newport Beach, CA, US