CSR VIE Ability

CSR VIE Ability

Ability CSR CABVI (Cincinnati Association for the Blind and Visually Impaired) is currently seeking a full-time VIE Ability CSR to provide support for one of our social enterprises, VIE Ability, which fulfills, prepares, and delivers office supplies and other orders for Vie-Ability creating employment opportunities for people who have vision loss. This position reports to the VIE Ability Customer Experience Manager.

The principal responsibilities for this position include :

• Responds to inbound / outbound calls with the highest standards of professionalism and customer service.
• Fulfills customer order requests, research and resolves customer problems.
• Escalates issues up resolution chain when appropriate.
• Communicates responsibilities between counterparts.
• Consistently and accurately maintains records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
• Maintains strict confidentiality of sensitive customer and company information.
• Promotes a positive team environment.
• Contributes to the overall efficiency and effectiveness of the department by performing other tasks, duties and responsibilities as assigned.

Qualifications :

CABVI is an EEO M / F / Disabled / Veteran employer. CABVI is a Drug-Free Workplace.