Information Technology (I.T.) Service Desk Specialist

Overview

We are recruiting for an I.T. Service Desk Specialist to join the team at our Corporate site in Fresno, CA.

This position reports to the Director of Information Technology and is accountable for tier 1 support to clinic employees, administration employees, physicians, and affiliates that use services provided by the IT Department. This position ensures all service requests are documented in the department's Information Technology Service Management (ITSM) systems.

Responsibilities

Summary of Responsibilities :

• Provides effective first line interface with users seeking IT support.
• Receives calls for support, records and tracks incidents and complaints, keeping customers advised on request status and progress.
• Makes initial assessment of requests, attempts to resolve simple issues or escalates to the appropriate service support staff.
• Other duties and projects as assigned.

Qualifications

EDUCATION :

LICENSE / CERTIFICATION :

PRIOR EXPERIENCE :

SKILLS :

PHYSICAL REQUIREMENTS :

The pay range for this non-exempt position starts at $23.10 an hour, dependent on knowledge, skills, and experience.

In addition, our comprehensive benefits package for regular status employees includes :

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