Bank Operations Services Supervisor (Teller Manager)

Operations Services Supervisor

At First Citizens Bank, we believe in becoming better together. We're looking for individuals who want more than just a job - who want to make a difference in the communities where we live and work. As an Operations Services Supervisor, you will be responsible for the operational management of one branch and managing the team of service line associates. This position processes teller transactions and other customer service requests, and facilitates customer awareness and education of bank capabilities, tools, and resources. It is responsible for identifying and referring sales opportunities to the appropriate bank partner. This position supports the sales efforts of a branch team. A successful candidate will demonstrate :

• Management skills : Capable of managing and developing members on a team to ensure operational soundness
• Customer service skills : Demonstrates professionalism and empathy in customer interactions
• Adaptability : Has the ability to learn and adapt quickly to new information and technology and can effectively relay those changes to the team
• Teamwork : Strives to build strong working relationships with those on their team as well as cross-functional relationships
• Influence : Capable of building rapport with different personalities to drive positive results
• Sales skills : Ability to support team with client servicing calls, identifying client needs or opportunities by fulfilling the need or referring the client to the appropriate branch team members or specialist
• Communication skills - interpersonal : Comfortable and confident with proactively engaging in conversation with different audiences

The essential functions of the job include, but are not necessarily limited to, the following :

Qualifications :

Preferred area of experience : Bank management or bank supervisory experience

Skills : Financial literacy, knowledge of retail banking products and services, operations management

The base pay for this position is generally between $25.24 to $37.00 per hour. Actual starting base pay will be determined based on skills, experience, location, and other non-discriminatory factors permitted by law. For some roles, total compensation may also include variable incentives, bonuses, benefits, and / or other awards as outlined in the offer of employment. Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates.

First Citizens Bank is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, age, disability, protected veteran status, sexual orientation, gender identity, genetic information, military membership, application, or obligation.