CSR Supervisor

CSR Supervisor

If you are a current DSV employee and interested in a position in another country, please contact your Human Resource representative to discuss the process and requirements of applying.

Job area : Managerial.

Essential Duties And Responsibilities

Develops and maintains positive customer relationships. Communicates effectively with customers, vendors and team members. Provides overall responsibility for ensuring accurate data capture and system entry. Proactively utilizes data and problem solving skills to resolve internal team, customer service and vendor issues. Continually looks for internal and customer process improvement processes. Develops and promotes a team environment. Responsible for all aspects of personnel management including associate performance feedback, training, management, mentoring and progression development. Assists with implementation and testing of new account start ups. Provides support to teams located at customer sites. Supports presentations for new customer sales, implementations and customer visits. Presents data and findings in front of the Customer. Reviews, updates and maintains standard operating procedures (SOP's). Meets or exceeds all team KPI's for Customer Service. Conducts project work as required.

Other Duties (Site Specific)

May be required to work hours outside of set schedule dictated by business needs. Performs other duties as assigned.

Supervisory Responsibilities

Ensures direct reports deliver projects within scope and on time and meet customer expectations. Manages team vacations schedules and workload of team to assist in project prioritization. Development of direct reports. Responsible for employment decisions regarding staff and performance management.

Minimum Required Qualifications

Education and / or Experience :

• Must have a high school diploma or general education degree (GED).
• Minimum of 2 years in transportation / supply chain management in a 3PL environment.
• Minimum of 2 years of successful management experience in a logistics, customer service or related field required.
• Must be able to work in unregulated temperatures within the warehouse during the warmer and colder months can range from mild to moderate.

Skills, Knowledge, And Abilities

Computer Skills :

Language Skills :

Mathematical Skills :

Other :

Preferred Qualifications

4-Year College Degree preferred, will consider equivalent experience or combination of education and experience. Prefer 5 years' experience in a leadership role in logistics / distribution / supply chain environment. Multi-language knowledge preferred.

Physical Demands

Occasionally : Handling / Fingering, Sitting. Frequently : Bending. Constantly : Walking and Standing. Ability to Lift / Carry and Push / Pull : 21-50 pounds. Reach above shoulder, reach outward, squat, or kneel.

Work Environment

While performing the duties of this job, the employee rarely is exposed to fumes or airborne particles, toxic or caustic chemicals. The noise level in the work environment is usually low to moderate.

DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, veteran status, marital status, gender identify, sexual orientation, national origin, liability for military service, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at hr@us.dsv.com. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.