Desktop Support Technician Senior

Overview

Location : Bethesda, MD (Hybrid)

Position Title : Desktop Support Technician, Senior

Clearance : Public Trust

Position Summary : LCG is seeking a Senior Desktop Support Technician to provide support to end users on a variety of issues. Identify, research, and resolve technical problems. Respond to telephone calls, email, and personnel requests for technical support. Document, tracks, and monitor the problem to ensure a timely resolution. Relies on experience and judgment to plan and accomplish goals. May lead and direct the work of others. Typically reports to a supervisor or manager. A moderate degree of creativity and latitude is expected.

Key Responsibilities

• Responds to internal and external client requests and provides technical support and training to end users.
• Identifies, researches, and resolves technical issues; escalates complex inquiries.
• May install and configure peripheral equipment such as monitors, keyboards, printers, and disk drives.
• May install and configure operating systems and applications such as word processing, database, and spreadsheet programs.
• Documents, tracks, and monitors customer requests to ensure timely resolutions.
• Professionally handle incoming requests from users to ensure issues are resolved promptly and thoroughly.
• Document service requests and enter helpdesk database for tracking.
• Diagnoses hardware, software, and operator problems and takes remedial actions or recommends procedural changes.
• Resolve more complex issues requiring detailed systems and applications knowledge issues escalated from lower-level support technician.
• Provide backup support to the Windows desktop engineer (Ivanti), including package creation, system troubleshooting, and system management during desktop engineers leave.

Requirements

Preferred Qualifications

Compensation and Benefits

The projected compensation range for this position is $30 / hr to $38 / hr per year benchmarked in the Washington, D.C. metropolitan area. The salary range provided is a good faith estimate representative of all experience levels. Salary at LCG is determined by various factors, including but not limited to role, location, the combination of education / training, knowledge, skills, competencies, certifications, and work experience.

LCG offers a competitive, comprehensive benefits package which includes health insurance options (medical, dental, vision), life and disability insurance, retirement plan contributions, as well as paid leave, federal holidays, professional development, and lifestyle benefits.

Devoted to Fair and Inclusive Practices

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law.

Securing Your Data

Beware of fraudulent job offers using LCG's name. LCG will never request payment-related details or advancement of money during the application process. Legitimate communication will only come from or system@ emails, not free commercial services like Gmail or WhatsApp. If you receive suspicious emails asking for payment or personal information, contact us immediately at hr@.

If you believe you are the victim of a scam, contact your local law enforcement and report the incident to the U.S. Federal Trade Commission.

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