Crisis Program Supervisor

Job Title : Crisis Program Supervisor

Type : Regular, Full-Time

Location : San Leandro, CA 94578

Office Hours : Hybrid, must be able to report within 60-minutes if needed

Schedule : Sunday to Wednesday OR Wednesday to Saturday 7 : 00 am- 7 : 00 pm

Position Summary

Working collaboratively with Clinicians, EMT's and Peer Support Specialists within the Community Assessment Transport Team (CATT), the Program Supervisor will answer consultation phone calls from Registered Clinicians on the scene of crisis in the field. The Program Supervisor will rely upon their own crisis experience in addition to their knowledge of local and county resources to provide guidance in achieving the best possible outcome for the client. Further, the Program Supervisor will identify circumstances where on scene supervision may be beneficial and take appropriate action. The Program Supervisor may also be trained to dispatch Crisis Response Teams in response to calls for service as appropriate.

This Program Supervisor will be required to work the shift if scheduled staff call out as 24 / 7 coverage is required per the contract. Supervises the clinicians on duty for their shifts.

The Program Supervisor is required to maintain clinical competency in evidence-based practices, crisis management interventions, motivational interviewing, Cognitive Behavioral Therapy, trauma informed care, Solutions Focused Therapy, culturally specific mental health needs, and provide linkage to community resources. The Licensed Clinician's crisis experience and clinical guidance aims to reduce repeat psychiatric emergency services and emergency department presentations.

Primary Responsibilities

• Responds to consultation phone calls on first ring from Clinicians in the field to provide clinical guidance and oversight to facilitate effective assessments and disposition discussions.
• Responsible in collaboration with Clinical Director for ensuring that crisis teams are adequately staffed, including arranging on-call coverage with adequate lead time. It is a billing requirement that services operate 24 / 7 without gaps in coverage.
• Complete review and sign off on all unlicensed clinical documentation of crisis evaluations, and follow up notes.
• Is required to work the shift if scheduled staff call out as 24 / 7 coverage is required for the contract.
• Participate in staff performance reviews.
• If needed, provide coaching or progressive discipline in collaboration with the Director and HR when appropriate.
• Complete and engage in company QA process such as CQRT monthly chart review.
• Attends staff meeting to stay abreast of current team members and needs within the program.
• Identifies need for escalation for on scene supervision and support and responds to scene if needed.
• Assists in determining the best available resources to support the client's needs.
• Completes in-house and / or 988 Crisis Support Services training to answer direct dispatch calls for service which may happen outside of shift hours.
• Directs crisis management and crisis intervention when appropriate.
• Will assess for the need of new protocols and procedures and assist in creation of needed systems to support the success of the program.
• Assists with program data tracking and record keeping, ensuring all consumers are provided with after-care follow up.
• Completion of consultation log and morning report for accurate transfer of information and timely completion of documentation as applicable.
• Lead the evening staff meeting twice a month or as needed.
• Complete administrative projects as needed or other projects as specified by the Director of Crisis Services.
• Attend two weeks of on-boarding training during day time hours and all required online trainings within first 30 days.
• Completion of CPR / BLS training within first 90 days.
• Comply with all legal and ethical mandates including Child and Elder Abuse Reporting, HIPAA, PHI and PII.
• Able to meet the Immigration Reform Act of 1986 requirements.
• Willingly show interest to learn and understand different perspectives, as well as show self-awareness around race, gender, class, sexual orientation, lived experience and other important attributes.

Qualifications and Requirements

Compensation : $102,000-$105,000 DOE plus benefits