Service Delivery – GenAI Monitoring & Analysis

Company Overview

At Motorola Solutions we believe that everything starts with our people. Were a global close-knit community united by the relentless pursuit to help keep people safer everywhere. Our critical communications video security and command center technologies support public safety agencies and enterprises alike enabling the coordination thats critical for safer communities safer schools safer hospitals and safer businesses. Connect with a career that matters and help us build a safer future.

Department Overview

A smarter store starts with smarter communication. Theatro our user-friendly voice-driven AI platform provides retail workers with real-time discreet and efficient communication helping them stay safe and productive while delivering top-notch customer service.

Job Description

We are seeking a detail-oriented and analytical professional to join our Service Delivery team focusing on Generative AI (GenAI) Monitoring and this role you will oversee the performance reliability and user experience of deployed GenAI solutions. You will work across teams to identify performance trends proactively detect issues analyze usage and feedback data and support the continuous improvement of AI services.

Key Responsibilities :

Monitor the health and performance of deployed GenAI systems using logs metrics dashboards and user feedback

Analyze AI outputs identify anomalies and surface quality concerns or potential model drift

Collaborate with engineering product and data science teams to triage and resolve issues

Maintain documentation for monitoring processes incident response and known issues

Track and report on KPIs related to GenAI usage stability responsiveness and accuracy

Drive root cause analysis and recommend operational improvements or retraining needs

Facilitate feedback loops between end-users and technical teams to improve GenAI outputs

Contribute to the development of playbooks escalation paths and runbooks for GenAI services

Support readiness efforts for new GenAI releases and features from a service delivery perspective

Remain flexible and shift focus to support other key-projects as business needs evolve

Required Qualifications :

3 years in a service delivery operations data analysis or product support role ideally in a tech or AI environment

Familiarity with Generative AI concepts and LLM (Large Language Model) applications

Strong analytical skills with experience working with large datasets and interpreting system logs

Experience using monitoring and incident management tools

Effective communicator with a user-first mindset and the ability to work across functions

Understanding of SLAs KPIs and service health monitoring best practices

Preferred Qualifications :

Experience supporting or monitoring GenAI-powered applications in production environments

Exposure to AI / ML model evaluation techniques or prompt testing workflows

Knowledge of prompt engineering and / or fine-tuning LLMs

Prior experience in an enterprise SaaS or platform environment

Target Base Salary Range : $85000 - $115000 USD

Consistent with Motorola Solutions values and applicable law we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge skills and experience. The actual offer will be based on the individual candidate.

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Basic Requirements

Bachelors degree

3 years in a service delivery operations data analysis or product support role ideally in a tech or AI environment

Travel Requirements

Under 10%

Relocation Provided

None

Position Type

Experienced

Referral Payment Plan

Yes

Our :

Incentive Bonus Plans

Medical Dental Visionbenefits

401K with Company Match

10 Paid Holidays

GenerousPaidTime Off Packages

Employee Stock Purchase Plan

PaidParental & Family Leave

and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion or belief sex sexual orientation gender identity national origin disability veteran status or any other legally-protected characteristic.

We are proud of our people-first and community-focused culture empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If youd like to join our team but feel that you dont quite meet all of the preferred skills wed still love to hear why you think youd be a great addition to our team.

Were committed to providing an inclusive and accessible recruiting experience for candidates with disabilities or other physical or mental health conditions. To request an accommodation please complete this Reasonable Accommodations Formso we can assist you.

Key Skills

Electrical Engineering,Clinical Research,Corporate Sales,Key Account,AutoCAD Drafting

Employment Type : Full-Time

Experience : years

Vacancy : 1

Monthly Salary Salary : 85000 - 115000