Agent Support Coordinator

Acts as a concierge to ensure a positive experience for agents. Facilitates access/use of agent tools and technology, including during the agent on/off-boarding process.

Job Duties and Responsibilities (Essential Job Functions)

Common job activities are listed below; actual position responsibilities may vary. Refer to your manager or human resources for specific duties and performance expectations.

• Manage on/off-boarding of agents with all brokerage-provided agent-facing technologies (e.g., MLS, CRM, transaction management systems, etc.). (30-40%)
• Implements ongoing training and workshops for agents on consumer-facing technology. (30-40%)
• Maintain company intranet systems and updates document library. (10-20%)
• Order supplies and coordinate with copier vendor for toner and service. (10-20%)
• Troubleshoot and resolve MLS listing issues and other form, electronic signature, and transaction workflow issues. (10-20%)
• May work with website vendor to perform website design and enhancements and perform research related to special projects. (10-20%)
• Perform any additional responsibilities as requested or assigned. (0-5%)

Performance Expectations

• Meet all performance and behavior expectations outlined in the company performance appraisal form or communicated by management.
• Perform responsibilities as directed achieving desired results within expected time frames and with a high degree of quality and professionalism.
• Establish and maintain positive and productive work relationships with all staff, customers and business partners.
• Demonstrate the behavioral and technical competencies necessary to effectively complete job responsibilities. Take personal initiative for technical and professional development.
• Follow the company HR Policy, the Code of Business Conduct and all subsidiary and department policies and procedures, including protecting confidential company information, attending work punctually and regularly, and following good safety practices in all activities.

Qualifications

Education:

• High school diploma equivalency or equivalent work experience.

Experience:

• 3 to 5 years’ office experience required.
• Real estate experience is preferred.
• Project management experience is preferred.

Knowledge and Skills:

• Excellent interpersonal skills and a focus on high-level customer service.
• Strong computer and technology skills, including proficiency in Microsoft Office products.
• Effective problem solving and analytical skills and attention to detail.
• Ability to prioritize and handle multiple tasks and projects concurrently.
• Ability to work independently and maintain confidentiality.

We offer a full suite of benefits including Medical, Health Savings Account, Dental, Vision, Life Insurance, Paid Vacation (PTO), 401(k) with employer match, Flexible Spending Account, and Employee Assistance Program (EAP)

Equal Opportunity Employer