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Admissions / Financial Aid Specialist

Admissions / Financial Aid Specialist

Palomar CollegeSan Marcos, CA, United States
1 day ago
Job type
  • Full-time
  • Part-time
  • Permanent
Job description

Posting Details

Position Information

Position Title

Admissions / Financial Aid Specialist

Department

Enrollment Services (Dept)

Primary Location

San Marcos Campus

Location Details

  • Palomar College believes a healthy work-life balance can improve the physical, emotional, and mental health of our employees. In support of this belief, the District offers the opportunity to work remotely for certain positions, depending on the operational needs of the District and the provisions of the Remote Work Policy. Probationary employees are not eligible to work remotely unless approved by the Assistant Superintendent / Vice President, Human Resource Services. No employee is guaranteed the right to work remotely. No employee shall be authorized to work remotely 100% of the time unless approved by the Assistant Superintendent / Vice President, Human Resource Services.
  • Palomar has multiple campus locations (San Marcos, Escondido, Rancho Bernardo and Fallbrook); training may occur at any of these locations and the work location is subject to change depending on future department needs.
  • Potential future vacancies may include other District departments, locations, and / or work schedules (i.e. days, evenings or nights).

Full or Part Time

Full-Time

Category

Classified

Hours per week

40

Number of Months

12 month

Work Schedule

  • Monday - Thursday, 8 : 00 a.m. - 5 : 00 p.m., Friday 7 : 30 a.m. - 4 : 00 p.m.
  • Occasional night and weekend hours may be required due to department needs.
  • Grade

    22

    Salary / Wage

    $ 5,198.67 (negotiable)

    Salary / Wage Frequency

    monthly

    Benefits

    In addition to a competitive compensation structure, Palomar College also offers an extremely generous benefits package.

  • Insurance fully paid for employees and their eligible dependents : four medical plans, dental HMO, and the vision plan (additional plans are available that require employee buy up / monthly contribution)
  • Vacation, sick leave and 25 paid holidays
  • $80,000 employee term life / accident insurance policy (additional buy up options available)
  • Employee long-term care insurance
  • Employee Assistance Plan (EAP) - Confidential free counseling, financial, legal, personal and professional development resources for all members of your household
  • Additional buy up options available for other voluntary insurance benefits
  • Enrollment in CalPERS (California Public Employees Retirement System)
  • The estimated maximum value of this employer-paid benefits package is approximately $31,245.84 annually.

    Primary Function

    Performs a full range of enrollment, admissions and financial aid duties at a front counter or in a back-office environment on District-wide and special programs relevant to assigned areas of responsibility, including international students, education centers and others; answers a wide variety of questions from prospective students, parents, faculty, other District employees and the public.

    Minimum Qualifications

    To be eligible for this position, you must meet and provide evidence of the following minimum qualifications :

    Experience : One year of experience involving admissions, student records and / or financial aid processes, and one year of clerical recordkeeping experience.

    Note : For work experience, a "year" is defined as equivalent to 40 hours per week for 12 months.

    AND

    Education : Equivalent to completion of the twelfth grade.

    Transcripts must be included to receive credit for education and / or to substitute education in lieu of experience (i.e. Bachelor's degree = 4 years of experience). Click here for Guidelines for Equivalency for Classified Positions .

    Only coursework completed at, and degrees awarded by, accredited institutions recognized by the U.S. Department of Education will be considered as satisfying the minimum qualifications. Coursework and degrees that are completed outside of the United States are required to have transcripts evaluated (evaluation to U.S. equivalency and a course by course analysis) by an appropriate U.S. credentials evaluation service. For a list of credentials evaluation agencies accepted by Palomar College, visit the National Association of Credentials Evaluation Services (NACES) website at , or the Association of International Credential Evaluators, Inc. (AICE) website at .

    Diversity, Equity, Inclusion, Accessibility and Antiracism (DEIAA) Statement

    Palomar College serves over 30,000 students from a variety of backgrounds and we are proud to be a Hispanic Serving Institution. Our student body is rich in its diversity. Click here to see a quick overview of our student demographics on our recent Student Fact Sheet .

    Palomar College is committed to diversity, equity, inclusion, accessibility and antiracism (DEIAA). We are dedicated to empowering students to succeed and are guided by our core values; some of which are the following :

  • Access - We make education possible for everyone.
  • Diversity, Equity, and Inclusion - We recognize and respect diversity, seek to foster a culture of inclusion and belonging, and strive to address inequities.
  • All positions require cultural competency which includes the sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability, sex, gender identity, sexual orientation, and ethnic backgrounds of community college students, faculty, and staff.

    Preferred Qualifications

  • Previous work in an Admissions, Financial Aid, or other Student Services office.
  • Previous work experience in a community college or higher education setting.
  • Proficiency using Microsoft Office programs, particularly Word, Excel, PowerPoint and Outlook
  • Licenses and / or Certificates

    N / A

    Supervision Received and Exercised

  • Supervision Received From : An Assigned Administrator or Supervisor
  • Supervision Given : N / A
  • Duties and Responsibilities

    Essential Functions : Essential responsibilities and duties may include, but are not limited to, the following :

  • Assists current, returning, concurrently enrolled and prospective students, parents, District faculty and staff and the public at a front counter on a wide range of admissions, enrollment and financial aid questions and processes; explains procedural guidelines for admissions, registration, records, evaluations, financial aid, scholarships and Federal Work Study employment with applicable District, federal and state regulations; provides general information about the District; responds to and resolves difficult and sensitive inquiries and complaints.
  • Receives and reviews for completeness and consistency of information a wide variety of admissions and enrollment forms including applications, non-credit applications, applications to audit classes, pass / no pass forms, overlapping class forms, K-12 Minor Consent forms, residency documents, initial registrations, adds / drops of classes, changes in address and other student data, petitions for grade changes and college withdrawal, changes in major and other documentation; tracks and monitors the progress of forms from submission and completion; enters student data into various tracking screens in PeopleSoft; downloads documentation and enters student data into PeopleSoft; maintains and files student applications and documentation; notifies applicants of their admissions and financial aid status.
  • Receives and reviews for completeness and consistency of information a wide variety of financial aid forms and documentation including applications, asset and household size worksheets, Internal Revenue Service (IRS) tax transcripts, Proof of Dependent forms, proof of citizenship, official academic transcripts, fee deferment and waiver forms, Projected Year Income Request forms and other documentation; explains how to complete federal and state financial aid applications including the Free Application for Federal Student Aid (FAFSA), California Dream Act and Board of Governors fee waiver; explains deadlines and disbursement dates; refers students to other agencies as necessary to obtain required documentation; reviews, makes determinations and processes Board of Governors fee waiver applications; informs students of eligibility status and enters information into students' financial aid records.
  • Reviews and processes documentation such as immigration documentation and visas and permanent resident documents submitted by students in support of claims for California residency as well as A.B. 540 Non-Resident Tuition Exemptions; notifies students regarding additional information or documentation required and the status of their residency determinations; sends out reminders on documentation that needs to be submitted; notifies students when their documentation establishing residency expires; prepares reports and recommendations on residency appeals submitted to the Senior Director, Enrollment Services; explains the rationale for residency determinations; recalculates tuition and fees as needed; informs students of state grants and waivers for which they may be eligible; notifies Financial Aid, Veterans and Scholarship Services of students' residency status so that eligibility for aid programs can be assessed.
  • Processes applications and documentation and tracks all K-12 students enrolled at Palomar College; reviews and ensures the accuracy of K-12 / health consent approval forms; enters and maintains data in PeopleSoft for all K-12 students; maintains files and data on newly accredited K-12 schools and private / home school affidavits issued by the California Board of Education for research and audit purposes; ensures Health Services receives all health consent forms and responds to any questions or concerns; coordinates with students and parents regarding the admissions process and responds to questions and requests for copies of K-12 approval forms and unit limit petitions; researches and develops new procedures and policies to ease the transition of students into the college environment.
  • Maintains working relationships with K-12 schools in the District's service area; performs K-12 admissions outreach, meeting with counselors and other personnel to provide information on the application process and answer questions on admissions and financial aid.
  • Carries out Positive Attendance activities for Enrollment Services; generates class attendance rosters and populates attendance information in PeopleSoft; reviews attendance data to ensure accuracy in reporting and calculates the hours of student attendance in classes with irregular schedules such as apprenticeship and supplemental education classes for the purpose of obtaining state funding for the District; follows up with faculty to secure past due attendance data and resolve data discrepancies and inconsistencies; maintains required records and reports.
  • Schedules assessment, orientation and advisor / counselor appointments based on state priority registration guidelines using SARS scheduling software.
  • In a back-office environment, uses a computer and multi-line telephone system to respond to telephone and email inquiries, explain requirements and deadlines and provide information; maintains and files student applications and documentation; notifies applicants of their admissions and financial aid status.
  • Communicates to students the benefits of priority registration and required procedures to follow.
  • Maintains all student documentation to meet retention and audit requirements; maintains and ensures the confidentiality of all student documents and records in accordance with the Family Educational Rights and Privacy Act (FERPA) and established District policies and procedures.
  • Marginal Functions :

  • Maintains currency on changes in federal and state law, regulations and processes relevant to assigned areas of responsibility; identifies changes required in District requirements and procedures; recommends revisions in processing guidelines, procedures and manuals to ensure conformance with new requirements; trains staff on changes in procedures.
  • Performs a variety of administrative support functions and special projects as assigned.
  • Receives requests for transcripts; verifies holds and times required; sends to Evaluations and Records for processing.
  • Performs related duties and responsibilities as required.
  • Knowledge, Skills, Abilities

    Knowledge of :

    1. Basic goals and objectives of a college admissions and financial aid office.

    2. Sections of the California Education Code applicable to assigned responsibilities.

    3. The Family Educational Rights and Privacy Act (FERPA) and other state and federal laws, rules, regulations and policies governing student admissions and financial aid.

    4. Operations of a computer and uses of standard business applications including word processing, spreadsheet and database software, enterprise software, and scheduling systems.

    5. Office administration practices and procedures, including filing and recordkeeping systems.

    6. Basic research methods and procedures.

    7. Business mathematics.

    8. Principles and practices of sound business communication; correct English usage, grammar, spelling and punctuation.

    9. Concepts, practices and techniques of customer service.

    Skill in :

    1. Interpreting, explaining and applying administrative policies, procedures and practices relevant to assigned areas of responsibility, ensuring consistency and a high degree of accuracy.

    2. Evaluating alternatives and reaching sound decisions within areas of assigned responsibility.

    3. Operating a computer and other standard office equipment and using spreadsheet, word processing and enterprise software.

    4. Responding in-person and by telephone to a high volume of varying inquiries and requests at a public counter or by telephone, calmly, patiently and effectively.

    5. Maintaining sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds of community college students, faculty, and staff.

    6. Preparing clear, concise and accurate records, data entries, reports and other written materials.

    7. Communicating clearly and effectively, both orally and in writing.

    8. Maintaining the confidentiality of student records and information.

    9. Using tact, discretion, courtesy and patience in dealing with sensitive and difficult students and situations.

    10. Establishing and maintaining effective working relationships with others encountered in the course of work.

    Working Conditions

  • Environmental Conditions : The employee works under typical office conditions with extensive exposure to computer screens and frequent contact with faculty, students, family members, staff of other departments and the public, some of whom may be upset or angry.
  • Physical Conditions : Essential and marginal functions may require physical fitness requirements necessary to perform the job functions with or without accommodation, such as the ability to sit for prolonged periods; near visual acuity for reading computer screens, reports and schedules; repetitive use of hands for extensive use of keyboards.
  • Terms of Employment

  • The person selected for hire will be required to complete the following pre-employment requirements : live scan / fingerprinting, official transcript(s), and TB risk assessment. Other pre-employment requirements may be required depending on the position (i.e. certifications or licenses; see applicable job posting section for details).
  • Successful completion of all pre-employment requirements is mandatory to be eligible for employment. These requirements are in accordance with the following Administrative Procedures and Board Policies : AP 7120 , AP 7125 , AP 7126 , AP 7127 , AP 7330 , BP 7330 , AP 7336 , AP 7337 , and BP 7335 .
  • Full-time, 40 hours per week, 12 months per year.
  • This position also carries a probationary period of six months from the date of hire.
  • Posting Detail Information

    Open Date

    11 / 10 / 2025

    Close Date

    11 / 24 / 2025

    Open Until Filled

    No

    Posting Number

    P1006P

    Additional Application Information

    The hiring committee will determine if interviews will be conducted in person at the College or via Zoom. Travel expenses are not reimbursed by the College. If a second-level interview is required, second-level travel reimbursement is only available for eligible candidates. HR will notify those who are eligible when second-level interviews are scheduled.

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    Aid Specialist • San Marcos, CA, United States

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