Field Care Navigator

Job Description

Job Description

Field Care Navigator

As part of our commitment to a thoughtful and transparent hiring process, we'd like to provide you with a deeper understanding of the Care Management role.

We are genuinely excited about this opportunity. This role is both dynamic and vital. It is a position that wears many hats—requiring someone who is comfortable adapting to different responsibilities, environments, and needs on any given day. While no two days are the same, each day presents an opportunity to make a meaningful impact.

This role is inherently flexible and will vary based on the unique needs of the senior living community, the provider team, and the residents we serve. It may include ongoing assignments or one-time tasks, both clinical and non-clinical in nature, and may evolve over time. Our aim is to be as transparent as possible about the types of work involved, so you can make an informed decision about your fit for this position.

Below are examples of recent responsibilities carried out by our team in various communities. Please note that this is not a comprehensive list, nor is it presented in order of priority :

Participating in and chaperoning community outings

Planning, supporting, or leading activities in the activity room

Obtaining and recording patient vitals (e.g., weight, blood pressure) and communicating updates

Supporting care management efforts, including dementia program support and coordination of care

Providing administrative and logistical support to both onsite staff and the broader Care Management team

Collecting, organizing, and maintaining patient documentation

Assisting with new resident move-ins, performing room checks, and delivering meals to those who are unable to access the dining area

Collecting urine or fecal specimen kits for mailing (note : direct patient collection is not performed)

Assisting with marketing events—including setup, cleanup, food prep, and guest support

At its core, this role is about connection. Our team is instrumental in fostering strong relationships with community staff, residents, families, and our clinical partners. When not attending directly to resident needs, the Memory Connect Wellness Coordinator will support our Care Management team under the direction of their supervisor. The overall success of this role is measured by improved resident and staff satisfaction, increased enrollment in our continuum of care services and GUIDE dementia support program, and the strengthening of our presence and partnership in each community.

The ideal candidate will possess the following attributes :

Sociable : Comfortable building rapport with residents, families, and community staff

Positive : Approaches each day with optimism and a solutions-oriented mindset

Supportive : Willing to jump in and help, regardless of the task

Adaptable : Thrives in a role where priorities shift and "all hands-on deck" is the norm

Reliable : Shows up, follows through, and can be counted on

Trustworthy : Holds themselves to a high ethical standard and does what's right even when no one is watching

Flexible : Understands that no two days are alike, and embraces the unexpected

Creative : Finds thoughtful ways to solve problems and bring joy to others

Professional : Consistently represents Senior Doc with integrity, courtesy, and care

This role is not for someone who prefers rigid routines or narrowly defined responsibilities. Instead, it's for someone who enjoys variety, is energized by service, and sees the beauty in being part of something bigger than themselves.

#ZR