Customer Service Associate

Job Description

Job Description

Do you love interacting with others, making connections, and helping people? Then you’re an excellent fit for the Customer Service Associate position at our company! You’ll be responsible for responding to customer inquiries, mitigating service problems, and providing an exemplary customer experience. If this posting sounds like a job you’ll love, we highly encourage you to apply.

The Customer Service Associate is often the first and most frequent point of contact for clients. You will welcome clients, manage their initial intake process, support attorneys and case managers with administrative tasks, and ensure clients have timely updates and a positive experience with our firm.

Compensation : $15 - $20 hourly

Responsibilities :

• Answer incoming calls, greet visitors, and respond to emails with professionalism and empathy.
• Serve as the first point of contact for potential clients, conducting compassionate intake interviews to gather necessary case information.
• Keep clients informed about case progress and promptly relay messages to the legal team.
• Open new cases, enter data into our case management system (Filevine), and ensure records are accurate and complete.
• Prepare, organize, and send correspondence, pleadings, and other legal documents.
• Maintain digital and physical files in compliance with office procedures.
• Assist attorneys and case managers with scheduling, discovery, medical record requests, and case-related follow-ups.
• Oversee front desk duties, including mail, deliveries, and maintaining a welcoming reception area.
• Manage calendars and schedule meetings, depositions, and client appointments.
• Participate in community outreach efforts and firm events when needed.

Qualifications :

About Company

We are a small but growing personal injury firm. Our mission is to help good people injured through no fault of their own. We serve clients with compassion, clear communication, and strong legal guidance while making them feel like part of our family. Our practice has doubled recently, and our vision is 10X. We have a one-year plan, a three-year picture, and a 10-year vision.

Our small team is efficient and focused. We are strategic in our approach and have systems in place, but we welcome iterations to get us to the next level.

You will work hard, have goals and metrics, but enjoy a collegial environment where helping people is an important part of who we are and what we do!

We are sports fans and are involved in our community. We call clients back. We have more reviews than many firms, much larger than us, and focus on providing a great customer experience along with stellar results.