Sales Operations Support Specialist

Sales Operations Support Team Member

We're looking for a detail-oriented and highly collaborative professional to join our Sales Operations Support Team. This role partners directly with our store teams, finance, and back-office operations to ensure accuracy and compliance across customer transactions. From processing adjustments and supporting sales changes to coordinating with multiple departments, you'll play a vital part in maintaining operational excellence and an exceptional customer experience.

This role will :

• Partner with store teams to review and process sales changes, ensuring transactions are accurate and properly documented.
• Serve as part of a round-robin call queue, providing timely support and guidance to stores on transaction-related questions.
• Maintain strong working knowledge of finance lenders, credit card systems, and internal policies to assist in complex customer transactions.
• Manage customer transaction adjustmentsincluding price changes, cancellations, financing updates, exchanges, and allowancesthrough our secure portal.
• Coordinate with the Audit Team and Accounting to ensure accurate processing of financial adjustments and credit transactions.
• Flag and escalate exceptions for management approval when policies require additional review.
• Communicate with customers via text, phone, and email regarding transaction status updates or to clarify financing or billing questions after a store or call center request has been submitted.
• Process credit memos for stores, ensuring inventory accuracy and providing updates to the Audit Team as needed.
• Review and correct sales tickets for issues such as price discrepancies, tax adjustments, or incorrect sales associate information.
• Collaborate with the Omni Team on escalations, including approvals for higher-dollar transactions or customer allowances.
• Support stores with daily operations questions when information is not readily available.
• Perform other duties assigned by the Manager as needed to support overall sales and customer transaction accuracy.