Project Implementation Manager (CAD / RMS)

The Company

Versaterm is a global public safety solutions company helping agencies transform how they serve their communities. Since 1977, we've been building an ecosystem of intuitive tools designed for public safety agencies, forensic labs, court systems, schools and other institutions. Through purposeful integrations and a selective growth strategy, we focus on improving workflows to help our customers achieve more efficient operations, better service and more just outcomes.

Our teams are driven by innovation, expertise and an unwavering commitment to customer success. As we continue to grow and expand our ecosystem, you'll have the opportunity to contribute to solutions that enhance community safety and transform the future of public safety technology. If you're passionate about making a meaningful difference, we'd love to hear from you.

The Role

The Project Implementation Manager maintains overall responsibility for a new customer onboarding project. The Project Implementation Manager works with the Sales Team, and other stakeholders (Sales, Engineering, Contract Manager), to finalize the customer agreement. The Project Implementation Manager then leads the contract 'scoping' process as well as the development of the contractual agreements.

Once the contract is signed, the Project Implementation Manager is responsible for the execution and delivery of the project and for ensuring the project is delivered on time and on budget.

What You'll Do

Project Management & Execution

• Develop comprehensive work plans, schedules, resource plans, and project estimates
• Create and oversee conversion, acceptance testing, training, and cut-over plans
• Provide clear direction and guidance to the project team
• Regularly report project status to both customers and internal stakeholders
• Ensure projects meet agreed-upon timelines, budgets, quality standards, and customer requirements
• Conduct risk analysis and monitor progress against key milestones and budgets
• Review project deliverables to ensure adherence to quality standards
• Manage the integration of customer and third-party tasks, tracking schedules, tasks, and deliverables
• Track and resolve issues with internal Versaterm stakeholders
• Oversee the cut-over to go-live and provide support during the post-implementation phase
• Conduct post-implementation audits to assess project success

Customer & Contract Management

Collaboration with Sales

Collaboration with Product Team

Collaboration with Customer Success

What You'll Bring

Due to the nature of our work with public safety agencies, this position requires compliance with the FBI's Criminal Justice Information Services (CJIS) Security Policy. Candidates must successfully pass a comprehensive, fingerprint-based background check. Please note that specific customer contracts may impose additional security verification requirements. Obtaining and maintaining all required security clearances is a condition of employment. For more information on CJIS security requirements, please visit the FBI's CJIS Security Policy Resource Center.

Equal Opportunity

Versaterm is committed to building and supporting inclusion, diversity, and equity, and sustaining a barrier-free environment. Accommodations are available, on request, throughout all aspects of the selection process. These principles apply to the terms and conditions of employment at Versaterm. For detailed information on our accessibility policies, please contact info@versaterm.com.