Kelley Auto Mall of Decatur Service Advisor

Job Description

Job Description

Description : Department : Service

Functions : Responsible for writing service orders and selling service. Provide firm customer satisfaction. Contribute to service department’s profitability.

Relationships : Reports to Service Managers. Works in cooperation with service technicians.

Responsibility and Authority :

Customer Satisfaction :

• Satisfy all customers with whom advisor does business.
• Resolve customer complaints in a swift, professional, and courteous manner.
• Build clientele for the dealership.
• Set clear standards for customer treatment.
• Build, train, and maintain a service organization that ensures customer satisfaction.
• Any other tasks deemed necessary per Management.

Service :

Human Resource, Training and Development :

Interdepartmental Relations :

Requirements : Qualifications :

High School diploma or the equivalent. Ability to read and comprehend instructions and information. Sales and supervisory experience preferred. Valid driver’s license. Professional personal appearance and excellent communication skills. Some computer skills needed. Experience in the automotive industry is desired.

Working Conditions :

The Service Advisor works both indoors and out. Some evenings and Saturday hours will be required. May need to go on test drives. Will work on a computer at a desk, but also may need to be in the service area. May be exposed to heat, cold, noise, dust, exhaust fumes and other potentially hazardous materials.

NOTE :

THIS IS NOT NECESSARILY AN EXHAUSTIVE LIST OF THE RESPONSIBILITIES, SKILLS, DUTIES, REQUIREMENTS, EFFORTS, WORKINGCONDITIONS ASSOCIATED WITH THIS POSITION. WHILE THIS LIST IS INTENDED TO BE AN ACCURATE REFLECTION OF THE CURRENT JOB, THE DEALERSHIP RESERVES THE RIGHT TO REVISE THE FUNCTIONS, DUTIES AND REQUIREMENTS OF THE JOB OR TO REQUIRE THAT ADDITIONAL OR DIFFERENT TASKS BE PERFORMED WHEN CIRCUMSTANCES CHANGE.

WE ARE AN EQUAL OPPORTUNITY EMPLOYER