Home Buying Concierge Support Specialist

Whether you come from a background in sales, customer service, client support, or real estate, you can be successful in our role. We don’t require a specific degree or experience, but we’re looking for translatable skills and relevant expertise. We will provide you with the training and development opportunities needed to build a career here!

About The Role :

As a Home Buying Concierge Support Specialist, you’ll dive into reviewing calls, checking out interactions, and keeping track of key observations. You’ll also take charge of keeping the utility portal updated and assist the Home Buying Concierge teams with managing tasks. You’ll team up with folks across Veterans United Home Loans and our affiliates, gathering info and keeping databases fresh and current.

Here’s a snapshot of what you’d be doing :

Reviewing call quality recordings to make sure we’re delivering the best possible client experience every time.

Keeping the utility portal running smoothly by editing, deleting, or creating cards whenever needed.

Jumping in to support the Home Buying Concierge teams by handling tasks, following up, and making first payment calls to keep things moving.

Double-checking the accuracy of real estate agent sales contracts to make sure everything’s in order.

Pitching in wherever needed (excluding licensed tasks) to help foster a supportive and collaborative team culture.

About You :

You excel in fast-paced, results-driven environments, and you thrive when collaborating with a supportive, team-focused group.

A dedicated work ethic and high attention to detail drive everything you do, and you’re always ready to go the extra mile.

Providing outstanding customer service comes naturally, and your strong communication skills make it easy to connect with others, whether in person, over the phone, or through email.

Adapting to shifting priorities and change feels like second nature, and you’re always ready to pivot when needed.

You’ve got at least a year of experience with us here at VU, and you’re ready to bring that knowledge and experience to the next level!

You’re confident with basic computer technologies and can easily navigate through multiple platforms, making it second nature to use the tools needed for an internet-based company.

You’re confident using basic computer technologies and comfortable navigating the tools needed for an internet-based company.

Oh, and you show up—reliable, ready to go, and committed to making a difference every day.

About Us :

We’re all about helping Veterans and military families become homeowners. In two short decades, we closed over 500,000 VA Loans and became the #1 VA lender for homebuyers in the nation. But to us, success isn’t measured in numbers. Our success is measured in living our every day : Be Passionate and Have Fun, Deliver Results with Integrity and Enhance Lives Every Day. We always strive to provide friendly service to military homebuyers and their families. And we always seek to lift up people and communities across the country.

We’re so glad you’re here checking out this opportunity! If this role gets you excited but you’re worried you don’t check every box – don't sweat it. We’re more interested in what you can bring to the team than a perfect checklist. If you’re passionate, driven, and ready to make a difference, we’d love to hear from you. Come as you are, and together we’ll create something amazing.

Interested? Apply Today!

Learn more about Veterans United on and our career site at

Veterans United Home Loans and its affiliates are Equal Opportunity Employers that consider all qualified applicants regardless of race, color, religion, sex (including pregnancy, transgender status, and sexual orientation), national origin, age (40 or older), disability or genetic information.