Help Desk Technician

Level 1 Help Desk Analyst - Onsite | Conyers, GA | $20 / hr+

Location : 2206 East View Parkway, Conyers, GA 30013

Work Type : Onsite (No Remote Option)

Pay Rate : $20 / hr (Can be higher based on experience)

About the Role

We are seeking a Level 1 Help Desk Analyst to provide front-line IT support in a high-volume call center environment The ideal candidate will have a strong technical foundation, exceptional communication skills, and the ability to handle customer inquiries with professionalism and patience.

You'll be assisting internal and external users with software, hardware, and connectivity issues while ensuring timely resolution or escalation to Tier 2 support.

Responsibilities

• Provide first-level technical support for internal and external customers.
• Troubleshoot and resolve issues related to Windows 7 / 10, MS Office, Outlook, and Active Directory .
• Monitor and manage ticket queues , escalating issues as needed to maintain SLA compliance.
• Handle password resets, account management , and mobile driver's license provisioning.
• Perform minor hardware / software repairs and installations as required.
• Deliver exceptional customer service in a fast-paced call center setting.
• Document all incidents and resolutions accurately in the ticketing system.

Qualifications

Additional Information

Interested?

Please send your updated resume , email address , current location , and confirm your availability and bilingual skills.

Contact : Rinkal Varshney

Senior Recruiter | TechnoSmarts

(732) 838-1931

rinkal.varshney@