Director, Business Transformation (Hybrid, Reston)

Director, Business Transformation

We are seeking a highly skilled and dynamic leader to serve as Director, Business Transformation. This role leads critical projects that drive business change and process improvement to advance enterprise strategy, deliver measurable outcomes, and build sustainable operating capabilities across the business.

The Director will lead execution of high-impact transformation programs, partnering closely with executives and cross-functional leaders to manage complex initiatives from conception to completion, ensuring alignment with strategic goals, and delivering measurable results. Success in this role will hinge on the ability to facilitate collaborative problem-solving sessions with cross-functional stakeholders. The candidate should be an experienced project manager who is adept in using approaches that foster systems thinking and cross-functional empathy, guiding both leaders and end users through the transformation process. Expertise leading enterprise-wide software transformation projects is highly preferred.

Reporting to the Senior Director, Business Transformation in ICF's Business Transformation Office (BTO), this leader will support a portfolio of business transformation projects, contributing to the development of the transformation roadmap, managing a team of project coordinators, setting standards for execution excellence, and representing the portfolio in executive forums and steering committees.

Core Responsibilities

Delivery Excellence & Governance

• Define project KPIs / OKRs and benefits realization plans; ensure targets are baselined, tracked, and met across the portfolio.
• Establish decision rights and governance with executive sponsors, including stage gates and sponsor and steering committee cadence.
• Set and enforce delivery standards, methods, and tools (e.g., hybrid Agile / Waterfall, human-centered design, data-people-process-technology, user acceptance testing, pause and reflect); curate playbooks and templates.
• Run portfolio reviews, health checks, and risk / issue management; drive cross-program dependency and alignment.
• Own budget management for the portfolio; track actuals vs. plan, forecast run-rate, and ensure ROI.

Sustainability & Outcomes

People Leadership & Management

Qualifications

Basic Qualifications

Preferred Qualifications

Professional Skills :

Leadership Competencies

ICF is a global advisory and technology services provider that combines unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future. We are an equal opportunity employer and we can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. The use of artificial intelligence (AI) tools to generate or assist with responses during interviews is not permitted. However, we understand that some candidates may require accommodation that involves the use of AI. If such an accommodation is needed, candidates are instructed to contact us in advance at candidateaccommodation@icf.com.