Front Desk Agent

Job Description

Job Description

Job Title : Front Desk Agent

Department : Front Desk

Reports To : Front Desk Manager

FLSA Status : Non-Exemp t

SUMMARY :

The Front Desk Agent provides superior guest services including check-in / check-out of hotel guests courteously and efficiently; processes all payments according to established hotel requirements; provides information and services to any guest or visitor in a friendly, professional manner.

RESPONSIBILITIES :

• Welcome guests as they arrive and check them into their rooms.
• Answer phone calls and respond to guest inquiries.
• Handle guest complaints and resolve issues in a timely and professional manner involving management if needed.
• Process payments and maintain accurate guest records.
• Balance cash drawer by counting cash at the beginning and end of work shift.
• Monitor lobby and work area to determine customer flow.
• Know all essential aspects of our business operations.
• Assist guests with luggage and other requests.
• Coordinate with housekeeping and maintenance staff to ensure guest rooms are clean and functioning properly.
• Maintain a clean and organized front desk area.
• Provide information about hotel amenities, local attractions, and restaurants.
• Upsell hotel services and amenities to guests.
• Ensure guest satisfaction throughout their stay.
• Work collaboratively with other staff, managers, and resources.
• Perform any other duties requested by Management.

QUALIFICATIONS :

EDUCATION :

LANGUAGE SKILLS :

REASONING ABILITY :

PHYSICAL DEMANDS :

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WORK ENVIRONMENT :

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing this job, the employee must frequently inspect inside and outside areas of the property location and may be exposed to ongoing construction and various weather conditions. The noise level in the work environment may range from moderate to loud.

The above job description describes the primary duties and qualifications for this position. The company reserves the right to modify, add, or remove duties and other duties, as necessary.

The candidate for this position is an at-will employee and subject to termination with or without cause or notice.