Job Summary
Reporting to the EVP of Sales & Business Development, the Director of Provider Partnerships will be responsible for building, maintaining, and supporting our strategic relationships with providers across our network of pharmacies. This position will assist in onboarding new relationships, working closely with the providers to pull through patients, and work collaboratively between Sales and Operations to ensure providers needs are met and exceeded.
Objectives
- Grow the business through supporting onboarding of new accounts, increase capture rate of provider business, and retain existing accounts.
- Provide insights and feedback (voice of customer) to the organization through frequent updates, tracking, and monitoring of provider relationships.
- Proactive and frequent meetings with new and existing clients
- Find innovative and collaborative solutions to provider problems
- Work with, and communicate clearly, with leadership across sites and consistently share critical information to assist leadership to drive improved outcomes
- Other projects as assigned.
Main Responsibilities
Supporting client onboarding activities in collaboration with Operations Implementation team – specifically, working with providers to get patients demographics, prescriptions, MARs, etc.Meet / visit with providers and review performance, growth, and pull throughTroubleshoot problems as they arise, seek alternative solutions, think creativelyDevelop ways to improve account profitability through new programs, services.Work with Operations and logistics teams to find ways to improve service, drive efficiencies, and solve problems.Keep information updated in CRM systemEnsure a good and frequent feedback loop between Providers and internal leadershipFor at risk Providers, build corrective action plans to ensure we can retain relationships.Provide support in resolution of complex client issues and requests, as well as assessment of client needs to expand existing businessAssist in the smooth and timely implementation of services and technology systems to new and existing clientsProvide follow up go live support as necessary and assigned.Minimum Qualifications
Demonstrated consultative skills that deliver impactful solutions real time, ability to influenceProven success utilizing project management skills; ability to strategically and creatively solve problems when dealing with a multitude of variables where standard resolutions do not existStrong administrative, financial, business, and contract negotiation skillsTrack record of proactively tackling issues in a decisive manner, while keeping broader organizational dynamics in mindTrack record of performing under pressure, adapting to changing dynamics, and finding solutions that lead to client satisfactionEffective presentation and negotiation skillsUp to 50% travelPreferred Qualifications
Prior business development and / or onboarding leadership experience with portfolios representing at least $50M in revenue annuallyPrevious long-term care and / or automated dispensing technology experience is strongly preferredStrong communication skills (both verbal and written) with attention to detail is requiredMust be proficient with Microsoft Office programsAbility to travel up to 75% of the timeBachelor's degreeExperience with analytics and problem solvingAltruix is an Equal Opportunity Employer and does not discriminate in recruiting, hiring, placement, training, promotion, termination, layoff, recall, transfers, leaves of absence, compensation, and other employment practices on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, genetic information, disability status, protected veteran status, or any other trait protected by federal, state, or local laws. Altruix is a drug-free work environment and requires pre-employment drug and alcohol testing as a condition of employment. Altruix also requires a successful background check as a condition of employment.
