Sales and Customer Service

Inside Sales And Customer Service Representative

We are seeking a detail-oriented and customer-focused Inside Sales And Customer Service Representative to join our team. This role serves as a crucial point of contact for customers, handling inquiries, estimates, orders, and conflict resolution with professionalism and expertise. The ideal candidate will have experience in the print or graphics industry and a passion for delivering top-notch customer experiences while generating inside sales.

Key Responsibilities

• Serve as the primary internal representative of the organization, promoting our expertise in products, services, and capabilities.
• Handle incoming customer calls.
• Reactivate relationships with inactive customers by sharing special deals and offers.
• Attract new customers by answering product and service questions and suggesting additional solutions.
• Communicate customer requirements to the support team in accordance with company policies.
• Assist walk-in traffic with order redemption, payment, and processing.
• Direct customers to the correct department for project-related needs and ensure timely resolutions.
• Document client interactions, inquiries, complaints, and solutions using internal systems.
• Provide clear and accurate product and service information to customers, including new updates or functionalities.
• Maintain high level of client satisfaction by building strong and meaningful relationships.
• Stay updated on company products, services, and policies to ensure accurate and helpful information is always provided.

Qualifications

Becoming part of our team means working in a supportive environment where your problem-solving skills and customer-first approach will make a real difference. Your efforts will directly contribute to our mission of making life easier for small businesses and consumers, while growing your expertise in an established and thriving industry.

If you're passionate about high-quality customer service, enjoy fostering relationships, and are motivated to succeed in a dynamic and fast-paced environment, apply today !

Compensation : $18.50 - $22.00 per hour

At AlphaGraphics, we offer careers for everyone! Whether you are just starting out, looking for that next great growth opportunity, or seeking a change, we have exciting roles to suit you.

We pride ourselves on our training programs in management, sales, operations, print, signs, design, and marketing. Join us with or without experience, and we will succeed together as a team!

We invite EVERYONE to apply!