Engineering-L2-Draper-Associate-Help Desk User Support

The Goldman Sachs GroupDraper, UT, United States

1 day ago

Job type

Full-time

Job description

Job Summary :

The eDiPS Services Team provides technical support to external and internal clients (Institutional and Private Wealth) for the firm's electronic trading and services platforms. The team is main point of contact for technology related aspects including, but not restricted to, authentication both static and secure, entitlements, navigation and internal trade flow issues. Platforms include, but are not limited to, Marquee Trader, Goldman 360, Bloomberg, and Goldman Sachs Private Wealth Management. This is a global team with 24x7 support hours.

Pincipal Responsibilities :

Technical platform support, access and entitlement administration, and client training for various client web platforms, desktop, and mobile applications such as :

Private Wealth Management client web

Electronic Trading proprietary and consortium applications

Goldman 360 Portal research and analytics

Interact with external clients via incoming and outgoing telephone and email (and sometimes face-to-face)

Interact with internal clients and application development teams across Sales, Operations, Trading, and PWM teams

Coordinate seamless client coverage between Asia-Pac, EMEA, and American's regions

Troubleshoot and escalate problems to stakeholders timely and as required

Follow-up on open issues and obtain resolutions

Identify enhancement and automation opportunities and facilitate inclusion in the application development

Project manage new business start-up initiatives

Adhere to firm's compliance and risk management procedures

Perform statistical analysis and business reporting for marketing and sales teams

Experience / Skills

Broad financial industry knowledge and experience required / Digital Financial experience a significant plus

Knowledge of internet-based applications including Windows, Google, and iOS platforms

Knowledge of internet networks, firewall, security settings, and B2B connectivity

Ability to deliver superior professional service to internal and external clients

Ability to multitask in a fast-paced environment and perform team responsibilities under pressure

Strong organizational, communication, leadership, interpersonal and time management skills

Candidate must be proactive, enthusiastic and team oriented within a global team

Demonstrated project management skills

Incident Management experience, strong communication and global exposure, handle multiple threads and ability to prioritize in high pressure, strong analytical skill

Bachelor's degree (U.S. or equivalent) in Information Systems, Engineering, Business, Economics, or a related field.

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Support • Draper, UT, United States

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