Customer Service Rep - Dispatcher

Job Description

Job Description

Dave's Chimney Service, LLC. in Methuen, MA , is seeking a highly organized and customer-focused administrative professional to join our team as a full-time Customer Service Representative / Dispatcher!

Why Join Our Team?

At our company, we prioritize our employees and foster a supportive, positive work environment. As a Customer Service Representative / Dispatcher, you will enjoy competitive pay ranging from $16 to $20 per hour.

Our administrative team benefits from a comprehensive package that includes health, medical, and dental coverage, as well as paid vacation, sick days, holidays, and even your birthday off with pay. Additionally, we offer a sign-on bonus, year-end bonus, and referral bonus to reward your dedication and contributions.

To make your workday more enjoyable, we provide complimentary breakfast and coffee each morning, along with water bottles and snacks regularly. Applying is simple with our quick, mobile-friendly application process.

If you're looking for a workplace that values and invests in its team, we'd love to hear from you! Keep reading to learn more about this opportunity.

Our Story and Commitment to Excellence

Established in 2011, our chimney services company began as a small operation with a vision to serve our community. Over the years, we have grown from a one-person endeavor to a dedicated team of professionals providing a full range of chimney services, including inspections, repairs, sweeping, cleaning, and more.

At the heart of our mission is a commitment to building lasting relationships and earning the trust of our customers through education and exceptional service. We take pride in delivering the highest level of customer satisfaction, which has earned us repeat clients and countless referrals.

Our success is driven by the dedication and expertise of our incredible team. We invest in their growth through continuous training and education, equipping them with the tools and knowledge they need to excel in their roles. In return, we offer competitive compensation, outstanding benefits, and unique perks, ensuring every team member feels valued and supported in their work.

We're not just a chimney services company; we're a team dedicated to making a difference for our customers and our community.

Is This Role Right for You?

Consider the following : Are you self-motivated and driven to achieve your goals? Do you thrive both independently and as part of a team? Are you a multitasking pro who can effectively juggle various responsibilities? Can you adapt quickly to evolving work demands and pressures?

If you answered "yes" to these questions, we encourage you to apply for this administrative position today!

Your Life as a Customer Service Rep / Dispatcher

As the primary point of contact for our customers, you will handle a variety of responsibilities, including scheduling and dispatching, providing pricing information for services, and maintaining accurate records such as estimates, invoices, and payment logs.

Your role involves maintaining clear communication with both customers and field technicians to ensure jobs are completed efficiently. Whether you're greeting customers in the office, answering calls, responding to emails, scheduling appointments, or managing electronic files, your professionalism and friendly demeanor will be essential.

We rely on your commitment to exceptional customer service and strong organizational skills to keep our office running smoothly. If you thrive in a dynamic environment and enjoy working with people, this is the role for you!

Qualifications and Requirements

• No experience required, willing to train
• High school diploma or equivalent (required)
• Proficiency in Microsoft Office Suite
• Enthusiastic attitude with a strong drive to learn and contribute as a team player
• Ability to learn and use Smart Service and QuickBooks effectively
• 1-2 years of experience in an office setting or as a dispatcher (preferred)

Job Posted by ApplicantPro