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Student Services Analyst-Navigator ((Multiple Positions Available))
Student Services Analyst-Navigator ((Multiple Positions Available))Maricopa Community College District • Mesa, AZ, United States
Student Services Analyst-Navigator ((Multiple Positions Available))

Student Services Analyst-Navigator ((Multiple Positions Available))

Maricopa Community College District • Mesa, AZ, United States
2 days ago
Job type
  • Full-time
  • Part-time
Job description

Student Services Analyst-Navigator ((Multiple Positions Available))

Job ID : 321895

Location : Mesa Community College

Full / Part Time : Full Time

Regular / Temporary : Regular

Hiring Salary Range

$52,525-$68,282 / annually DOE

Grade

114

Work Schedule

Monday - Friday, 8am - 5pm; some evenings and weekends may be required

Summer Hours : Monday - Thursday, 7am-6pm

Work Calendar

12 Months

Maricopa Summary

10 Colleges. Unlimited Opportunities.

The Maricopa County Community College District is one of the largest community college systems in the nation. Home to 10 individually accredited community colleges and 31 satellite locations, we proudly serve students in every corner of the Valley. Each day, our dedicated faculty, staff, and administrators, live out our vision- creating excellence in education for a better world.

We focus on people-not profits.

With 100% acceptance, zero rejections, and affordable tuition, we provide the flexibility and support our students need to succeed in and beyond the classroom. Discover how we're changing college.

We don't just support our community-we help build it.

We are the largest provider of workforce development training in the state. The activities of our colleges and their students support one out of every 28 jobs in Maricopa County. Learn about our economic impact.

We believe our employees are our most valuable asset.

Our 10 colleges and District Office support nearly 10,000 jobs and careers throughout Greater Phoenix.

Join us in making a real difference in the lives of over 140,000 college students each year.

Campus Statement

Mesa Community College (MCC), which is celebrating its 60th anniversary during 2025, is nationally recognized for its excellence in university transfer, career and technical programs, civic engagement, and innovative education. Serving more than 25,500 students annually, MCC offers a range of degree and certificate programs across its two campuses and additional locations. MCC students contribute more than 8,500 hours of community service annually. MCC serves as a key resource for education, workforce development, and lifelong learning. The college enhances student success through Guided Pathways with Integrated Support Services. A Hispanic Serving Institution, nearly 50% of MCC students are first-generation college attendees, and it boasts the largest Indigenous student population among Maricopa County Community College District (MCCCD) colleges, supporting students from 22 Arizona tribes and additional out-of-state tribes. Our award-winning faculty are committed to helping students achieve their goals through high-quality education, training and undergraduate research opportunities. Located in the East Valley of Phoenix, Arizona, MCC is one of 10 MCCCD colleges. Learn more at mesacc.edu .

Benefits

Maricopa County Community College District (MCCCD) is committed to providing a competitive and comprehensive benefits program that supports our employees' and their families' health and well-being. Therefore, the MCCCD benefits support every stage of life and are designed to meet the diverse needs of our community. Explore the wide range of benefits and perks available to eligible employees at MCCCD :

Affordable and Comprehensive Benefits Package :

  • Nationwide Medical, Dental, and Vision Coverage
  • Paid Time Off : Vacation, Sick Leave, and Personal Time
  • 20 Paid Observed Holidays
  • Company-paid Life Insurance, AD&D, and Short-Term Disability plans, with the option to purchase supplemental coverage
  • Arizona State Retirement System (ASRS) Pension , including Long Term Disability and Retiree Health Insurance with 100% employer-matching contributions
  • Optional Retirement Plans : 403(b), 457(b), Roth 403(b), Roth 457(b)
  • Tuition Reimbursement for employees and dependents
  • Annual Professional Development Funding
  • Flexible Work Schedules

Employee Health & Wellness Programs :

  • District-Wide Wellness Program with Workshops and Webinars
  • Monthly Health & Wellness Calendar and Newsletter
  • Virta Diabetes Reversal Program, Support Groups, and Diabetes Empowerment Education Programs
  • Employee Assistance Program (EAP)
  • Sight-On-Site Eye Care Services
  • Mobile On-Site Mammography Screenings
  • Pre-Retirement Planning Events
  • Qualifying Employer for Public Service Loan Forgiveness (potential loan forgiveness for federal Direct Loans after meeting repayment requirements and working full-time for an eligible employer)

    • Job Summary

    The College Enrollment Navigator provides high-quality service allowing applicants to successfully complete the college onboarding process. As a resource guide to applicants, the Navigator will embrace a holistic model of care and use a case management approach to new student onboarding. They will serve as the primary point of contact for new students until advisor-ready - decreasing the fragmentation of services and providing quality care across a continuum of enrollment requirements. The College Navigator will provide proactive outreach and support to applicants with the goal of making a positive impact on the college's enrollment. The role reviews key admissions information, including domicile status, identity verification, academic program choice, payment options, and available college resources. Their goal is to ensure students are ready for course registration and to facilitate a smooth transition to college for their assigned caseload. The position is designed to interact with applicants both in person and virtually to provide advising and support throughout the enrollment process.

    Essential Functions

    35% Program Coordination :

  • Outreach and Student Case Management

    • Maintain a caseload of incoming students and maintain accurate notes related to student contacts.

    Initiate communication and maintain student engagement with newly admitted students throughout the enrollment process.

    Provide ongoing support and monitor progress from application through registration-readiness.

  • Enrollment Support and Collaboration

    • Guide students through initiating payment options (i.e., financial aid (FAFSA), scholarships, payment

    plan, etc.)

    Serve as a liaison and coordinate with admissions, financial aid, advising and other college departments

    to resolve issues and ensure a

    smooth enrollment experience.

    Maintain up-to-date knowledge of college resources, scholarships, and community services.

  • Program Planning and Evaluation

    • Assist in developing, implementing, and evaluating enrollment support programs and services.

    Provide reports and recommendations for improving processes and student success outcomes.

    Collect and analyze data related to student engagement, conversion rates, and barriers to enrollment.

    Prepare accurate reports and documentation as required and requested.

    Implement and continually develop best practices.

    35% Program Implementation :

  • Develop Enrollment Strategies

    • Serve as single Point-of-Contact for newly admitted students and manage / resolve all admission-related matters to ensure course registration-readiness.

    Complete ID Authentication

    Address 1st level domicile and residency matters.

    Monitor applicant progress throughout the enrollment process, responding to all questions / inquiries, and providing information about Mesa Community College career and educational pathways and the

    enrollment process.

    Design and execute communication plans that keep students informed at every stage of the enrollment process (e.g., application, registration, financial aid).

    Use email, SMS, social media, and phone calls to engage with students and provide timely reminders

    and updates.

    Develop targeted communications for specific student groups (e.g., first-year, transfer, re-entry students).

    Unofficial transfer credit evaluation and complete program plan changes as necessary

  • Deliver Student Support Services

    • Identify at-risk students during enrollment and provide additional support or referrals to academic or personal resources and support in navigating dynamic, fast-paced learning environments.

    Register for the New Student Orientation session.

    Implement resources that help students transition successfully into college life, such as workshops or

    peer mentoring.

    Collaborate with college colleagues to remediate barriers to student enrollment.

    Embed learning opportunities to develop student self-advocacy skills and foster autonomy.

  • Engaging in Continuous Improvement

    • Collect and evaluate feedback from students, faculty, and staff to refine program implementation.

    Apply industry best practices and emerging trends in higher education enrollment and retention strategies to improve programs.

    Experiment with new approaches (such as digital engagement tools, personalized outreach, etc.) to enhance student experiences and enrollment outcomes.

    20% Compliance :

  • Ensure compliance and follow, understand, and adhere to federal, state, District Office, and institutional regulations / laws / policies.
  • Maintain accurate and complete student records as required by accreditation agencies, school policies, and administrative regulations.
  • Utilize relevant, appropriate, and approved systems to communicate and monitor student interaction and

    • progress.

  • Monitor the compliance and reporting standards and remain abreast of district, state, and federal regulations. Maintain student confidentiality, including accurate and confidential records.
  • Ensure students have equal access to MCC's curricular programs. Support students and counsel them to better understand their MCC experience.

    • 5% Leadership :

  • Data analysis related specifically to student access, early intervention, retention, and persistence that promote student success across the student life-cycle.
  • Monitor metrics, policies, and procedures for process efficiency and effectiveness to establish and achieve objectives in new student onboarding for course enrollment-readiness.
  • Monitor practices and procedures to identify institutional barriers to inform program improvement.
  • Collaborate with administration and staff to analyze, interpret and implement processes as they relate to student access, academic advising, student success, etc.
  • Communicate effectively, focus on people, initiates positive change, values differences and fosters collaboration. Inspires others to achieve college, unit, and individual success. Challenge processes and is willing to break from the status quo to improve individual and unit performance.
  • Demonstrate self-awareness, self-control, motivation, empathy, social skills and group work skills. Is known as trustworthy, understanding and helpful. Considerate. Works well on committees.
  • Acts with integrity. Make the right decision even when that may not be the most popular decision. Poised. Coachable. Respects authority and the rights of others. Fair.
  • Identifies / addresses problem areas before they escalate into crises. Solves problems courageously and creatively, plans effectively and carries out those plans. Improves individual and unit performance. Productive, demonstrating a strong work ethic and sense of ambition. Make good use of resources. Accountable.
  • Ability to act in the absence of the College Enrollment Navigator Coordinator, and assist the coordinator with projects and program quality improvements.

    • 5% Other :

  • Serve on various executive boards, college and district committees (including locally, regionally, and nationally) as designated and participate in meetings and conferences.

    • Responsible for other reasonable related duties as assigned commensurate to the grade level of the position.

    Minimum Qualifications

    Bachelor's Degree from a regionally accredited institution and two (2) years of student services or college teaching experience, or experience coordinating, administering, planning, or evaluating programs.

    OR

    An equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above, unless otherwise subject to any other requirements set forth in law or regulation.

    Desired Qualifications

    A. Bachelor's Degree or higher from an accredited college or university

    B. Experience providing support and guidance to students.

    C. At least three (3) years experience in academic or career advising, admissions, student support services, case management, and / or registrar office in a higher education setting

    D. At least two (2) years experience working with different cohorts of students and identifying and implementing student success strategies to support enrollment, persistence, retention, and completion

    E. At least two (2) years experience working in a customer service role and team-oriented environments

    F. At least two (2) years experience working in education-related marketing and outreach, including a Customer Relations Management tool to track enrollment progress and matriculation

    G. Experience with student information systems and other systems of higher education

    H. Knowledge of and at least two (2) experience with applicable laws, rules, and regulations related to higher education, including those related to student privacy and academic policies (e.g., admissions, residency determination, FERPA, etc.)

    I. Proficient in English and a second language. Bilingual (Spanish fluency)

    Special Working Conditions

    Work schedule varies during the year : August through mid-May : Monday - Friday, 8 hour days; mid-May through the end of July : Monday - Thursday, 10 hour days

    May require working evening and weekend hours (example : Saturday coverage during peak weeks)

    This position is fully on-site, with no remote options

    Required to sit for a prolonged period of time; viewing a computer monitor

    May be required to travel or be assigned to another MCCD location

    Travel to campus during interview / selection process will be at candidate's own expense

    MCC does not sponsor individuals for work visas

    How to Apply

    Applicants are strongly encouraged to submit a cover letter that details how the applicant meets the minimum and desired qualifications. A cover letter may further highlight an applicant's knowledge, skill and abilities. All minimum requirements must be met at the time of the application.

    Additional materials will not be accepted after the job posting has closed.

    Missing materials or incomplete employment history will not be considered.

    Please ensure your materials clearly provide the following information.

  • Clearly illustrate how prior experience, knowledge and education meet the minimum and desired qualifications for this position.
  • Indicate whether former or current employment is Full-Time or;
  • Part-Time employment (must include number of hours worked)
  • Provide employment history in a month / year format (e.g., 09 / 07 to 10 / 11) including job title, job duties, for each position held and name of employer for each position.
  • Three professional references, preferably current and / or former supervisors. If references are not provided in resume upon application, they will be requested at time of interview.

    • Applicants who currently work for any of the MCCCD campuses / locations should utilize their HCM Employee Self Service page to apply for jobs by logging in to HCM and clicking on NavBar >

    Navigator >

    Self Service >

    Recruiting >

    Careers. Click on link for instructions on how to apply.

    Applicants who are not currently working for any of the MCCCD locations should apply at https : / / www.maricopa.edu / about / careers .

    If you encounter a technical issue in the upload of documents or the submission of your application, please contact MCC Human Resources at strategicstaffing@mesacc.edu prior to the application deadline. We are accessible on business days from 8 : 00 am to 5 : 00 pm Arizona time.

    Additional Requirements

    COMPETENCIES / KNOWLEDGE, SKILLS, AND ABILITIES

    Knowledge of :

  • Credit program processes, policies, rules, and regulations.
  • Effective, evidence-based practices and a culture of care within student services.
  • College degree programs and requirements, including workforce programs.
  • Policies, procedures, and regulations at the institutional, state, federal, and accreditation-level that impact postsecondary education.
  • Higher education principles of shared governance.
  • Admission, academic planning, financial aid and enrollment processes.
  • Effective customer service techniques.
  • Communicate effectively both orally and in writing as demonstrated in use of grammar, spelling, punctuation.
  • Work in a fast-paced, multiple responsibility environment providing superior customer service to a diverse population and while maintaining harmonious working relationships with coworkers.
  • Educational services related to enrollment management, student retention and student success, including knowledge of case management approaches to advising and engaging students.
  • Purpose of open-access community college philosophy, mission and the vision of Mesa Community College.
  • Principles of shared governance and a demonstrated willingness to listen for understanding and communicate with tact and sensitivity with diverse constituencies.

    • Skills in :

  • Practical and effective organizational, problem-solving, communication, and critical-thinking skills.
  • Forming effective partnerships and collaborations across diverse stakeholders.
  • Interpersonal skills that would allow effective collaboration, communication, and conflict resolution with a wide variety of individuals, including administrators, faculty, staff, students, parents, and external constituents.
  • Excellent customer service and written and verbal communication skills.
  • Work in a congenial and professional manner with students, faculty, and staff.
  • Navigating online student engagement platforms, student information systems, Google, Microsoft Access, Word, Excel, PowerPoint, Outlook, etc.

    • Ability to :

  • Design an effective workflow.
  • Work effectively with a variety of learners and workforce, demonstrating exceptional customer service.
  • Be productive working as part of a team or working independently.
  • Manage operations and multiple tasks simultaneously in an extremely busy environment and fast-paced environment.
  • Take initiative and understand all of the policies and procedures.
  • Deliver superior customer service to a population while maintaining harmonious working relationships with coworkers.
  • Maintain confidentiality on individual student and personnel matters.
  • Maintain and meet deadlines and deliver high-quality work products when managing multiple and competing priorities.
  • Multi-task and collaborate effectively as a member of a goal-oriented team.
  • Collaborate with enrollment services staff, academic advisors, program managers, department chairs, and other partners.
  • Maintain and promote a positive attitude in a demanding work environment.
  • Travel between campuses may be required
  • Be proficient in using technology to support student tracking and success initiatives.

    • Posting Close Date

    Apply on or before 11 / 16 / 2025 to be considered.

    To apply, visit https : / / jobs.maricopa.edu / psp / MCPAHPRD / EMPLOYEE / HRMS / c / HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&FOCUS=Applicant&SiteId=1000&JobOpeningId=321895&PostingSeq=1

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    Multiple Available • Mesa, AZ, United States