Desktop Support

Position : Desktop Support

Location : 2018 Powers Ferry Rd, Atlanta, GA, 30339

Duration : 6 Months C2H

Pay Rate : $20 / hr. w2

• On-Site Support Services will be provided by Supplier Personnel who will have a business level knowledge of written / spoken English and local language.
• Two to three (2-3) year's providing IT Infrastructure field support which includes troubleshooting hardware, software, operating system issues and problems and fixing the issues without impacting / violating the hardware warranty or customer security compliance requirements.
• Hands on experience in installing, troubleshooting and fixing desktops, printers, laptop and other computer peripherals hardware problems.
• Experience or ability to follow installation instructions in installing and troubleshooting desktop applications.
• Basic knowledge of enterprise LAN and WAN setups and concepts. Ability to perform smart hand support under instruction based activities at sites.
• Skilled in desk side support and PC break / fix including basic administration of Windows O / S. Basic Mac O / S support may need to be provided by certain FTEs. Client will identify any such need during the transition and communicate to Client the locations where basic MAC O / S support may be required in advance of the Go-Live Date.
• Ticketing system experienced such as service now
• Lead Supplier prefers, where commercially practical, that the 'Subcontractor' use technicians with an Associate's Degree in Electronics and CompTIA A+ Certification.
• Smart hand support for peripheral and networking hardware, including, but not limited to : monitors, keyboards, mice, printers, scanners, routers, wireless routers, switches, firewalls, all under 'Smart Hands' capability which is primarily Hands & Legs support and only guided by L2 Team. Scaling heights or climbing ladders, roof etc will be out of scope for OSS team.
• Good written, oral communications skills and good people management skills with clients and management.
• All onsite engineers will adhere to workplace health and safety policy as agreed with customer.
• All onsite engineers will adhere to workplace access control standard.
• OSS dispatch & Scheduled Visit Sites support is Hands & Feet Support. This team will governed by Central team from Lead supplier.
• Onsite support engineers will be supported by regional leads from Local Customer, who will act as a point of escalation for the respective region as per the support matrix provided

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