Field Service Technician

Job Description

Job Description

East Peoria, IL - Pay Range 32-45hr (Heavy Travel)

Job Brief

The ideal candidate will have effective communication skills, strong writing abilities, can work with multiple organizational teams, has strong problem-solving skills, is innovative in their thinking, and is detail oriented with a desire to "roll up their sleeves" to help the team get the job done.

Job Summary

• Read and interpret project start up plans, prints, drawings, or job write-ups and compare to what has been designed and built, checking for any discrepancies, errors, problems or potential problems or questions.
• Field telephone calls from customers and determine need and / or problem by interpreting their questions and asking for pertinent information. Advise customer on troubleshooting and attempt to solve their problem over the phone.
• Travel to job sites as needed and assist in start-up and / or field test of product for customer. Using company guidelines, adapt usual testing methods for on-site applications. Communicate appropriate information to customer and answer questions as needed.
• Travel to job sites as needed and provide trouble-shooting services to solve errors, problems or potential problems of product on site. Communicate appropriate information to customer and answer questions as needed.
• Communicate all findings to necessary company personnel. Prepare, create and distribute appropriate testing reports. Obtain acceptance documents from customer as necessary.
• Assist in the testing of electrical controls in the Electrical Test Area when not traveling.
• Assist with load testing as needed.

Requirements