Gallagher Claims and Risk Consulting Training Leader

Gallagher Claims and Risk Consulting Training Leader

At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they're free to grow, lead, and innovate.

We are seeking a highly skilled and passionate Training Leader to join our Gallagher Claims and Risk Consulting team. This role focuses on driving and supporting the learning and development needs of new merger partners within an assigned region or functional area. The Training Leader will design, deliver, and reinforce high-quality service training to ensure operational excellence and alignment with Gallagher's strategic goals.

How You'll Make An Impact

Curriculum Development and Instructional Design

Leverage full life cycle instructional design skills to build role-based curriculums that meet business needs.

Develop new learning assets, including classroom-based materials, PowerPoint presentations, discussion guides, facilitator guides, web-based training, job aids, performance support tools, assessments, and certification programs.

Identify and evaluate existing learning assets to ensure alignment with business objectives and operational needs.

Training Delivery

Deliver training in both classroom and webinar settings to new merger partner teams.

Provide system and process training for staff on platforms.

Train and manage Account Teams on claim reporting processes during and after system conversions.

Deliver training to Account Teams in branches on tools, resources, processes, and best practices.

Onboarding and Staff Development

Onboard new staff by introducing team structures, value propositions, and operational processes.

Support staff in understanding and adopting Gallagher's tools, systems, and workflows.

Collaboration and Stakeholder Engagement

Collaborate with HR, business management, and functional teams to align on milestone training deliverables.

Partner with stakeholders to develop, review, and implement new training courses and materials.

Drive adoption of learning strategies and implement reinforcement tactics to ensure long-term success.

Strategic Contribution

Contribute to the development of functional training strategies that align with Gallagher's overall business objectives.

Continuously evaluate and improve training programs to meet evolving business needs.

About You

Required : Bachelor's degree in organizational development, human resources, business, or related field. 5+ years directly applicable experience in insurance or financial brokerage. Proficient in developing and following individual work plans. Strong written and verbal communication skills. Proficient in MS Office applications with key strengths in PowerPoint, Visio, and Project. Up to 60% travel within assigned region and sometimes to Gallagher headquarters.

Preferred : Professional certification (Certified Professional in Learning and Performance, CPLP) or equivalent training experience. Insurance and / or customer service learning and development experience.

Behaviors : Able to collaborate with clients and key stakeholders to identify learning needs, build out materials and implement in a way that leads to behavior change. Excellent presence and ability to build and sustain professional relationships at all levels of the organization.

Compensation And Benefits

The base salary range is $65,500.00 to $127,500.00 per year. Compensation is influenced by experience, education, and other factors. In addition, Gallagher offers a broad benefits package.

Minimum core benefits

Medical / dental / vision plans, which start from day one!

Life and accident insurance

401(k) and Roth options

Tax-advantaged accounts (HSA, FSA)

Educational expense reimbursement

Paid parental leave

Other benefits include

Digital mental health services (Talkspace)

Flexible work hours (availability varies by office and job function)

Training programs

Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs.

Charitable matching gift program

And more…

EEO Statement

Gallagher embraces diversity, inclusion, and equal opportunity policies. Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender, sexuality, gender identity, marital status, age, national origin, disability, veteran status, or any other protected characteristic. Equal employment opportunity will be extended in all aspects of the employer-employee relationship.

Seniority Level

Not Applicable

Employment Type

Full-time

Job Function

Finance and Sales; Insurance

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