Cryostorage and Customer Support Coordinator

Job Description

Job Description

Our purpose is to bring the joy of parenthood through innovative science, but it’s difficult to summarize Ovation® Fertility in just one sentence. Yes, we’re a nationwide network of IVF and genetics laboratories that have been using collaborative medicine to make parenthood possible since 2015. We’re also a renowned provider of Fertility Storage Solutions, donor eggs, genetic testing and gestational surrogacy services. However, that’s not all. Ovation Fertility is also a great place to work and grow.

We’re in the business of creating families. Every day, we help patients overcome the complex causes of infertility to have the families they have always dreamed of. We’ve also created a different type of family : a workplace family. Together, our team members work hard to help patients become parents while helping each other grow to reach their full potential.

The Cryostorage and Customer Support Coordinator is responsible for resolving client inquiries related to inventory and specimen storage. This position will serve as liaison and centralized point of contact between the storage facility, the billing platform, laboratories, and clinics in resolving client inquiries. The position will be cross-trained and assist with daily operations of the facility including, but not limited to, specimen handling and shipments, data entry, documentation requests, and equipment maintenance.

We have an immediate opening for a full-time Cryostorage and Customer Support Coordinator to join our Henderson, NV team. The schedule is working Monday-Friday 6 : 30am-3 : 00pm, with one weekend per month (weekend hours flexible) and rotating holidays as needed.

How You'll Contribute :

• Serve as the main point of contact for clients, handling inquiries, providing updates, and resolving issues via phone and email
• Facilitate the transport and transfer of biological samples, including booking shipments, preparing necessary documentation, and coordinating with couriers and internal / external units
• Interact regularly with other departments, such as billing, laboratory operations, consenting, revenue cycle management to ensure a seamless service process
• Ensure strict adherence to privacy regulations and company policies
• Assist the Manager of Biorepository Operations with daily operations duties
• Cross-train and assist with shipping and receiving cryostorage specimens, including courier scheduling, shipment handling, inventory maintenance, specimen transfers and specimen handling
• Coordinate logistics between clients and couriers
• Maintain patient records (paper and electronic)
• General office duties such as filing, copying, cleaning, scanning, organizing, and answering the phone
• Respond to after hours on call phone and weekend rotation
• Perform all other duties as assigned

What You'll Bring :

What We Offer :

We are proud to provide a comprehensive and competitive benefits package tailored to support the needs of our team members across all employment types :

Medical, dental, and vision insurance, 401(k) with company match, tuition assistance, performance-based bonus opportunities, generous paid time off, and paid holidays

401(k) with company match and performance-based bonus opportunities

401(k) with company match

How To Get Started :

To have your resume reviewed by someone on our Talent Acquisition team, click on the “Apply” button. Or if you happen to know of someone who might be interested in this position, please feel free to share the job description by clicking on an option under “Share This Job” at the top of the screen.

To learn more about our company and culture please visit our website.