Customer Service Representative

Customer Service Representative

Sunday to Thursday : 6 : 45 AM - 5 : 30 PM

Friday : 6 : 45 AM - 2 : 30 PM (Summer) / 6 : 45 AM - 1 : 30 PM (Winter)

Join our busy and thriving bagel shop, where we serve delicious, freshly made bagels and provide exceptional customer service. We are looking for a dedicated Customer Service Representative to join our team and help us manage new orders. If you have excellent phone skills, solid computer abilities, and a passion for customer service, this role is perfect for you!

Responsibilities :

Handle incoming orders over the phone in a fast-paced environment.

Assist customers with order inquiries, menu questions, and product recommendations.

Process orders accurately using our custom POS system (training provided).

Manage a basic online phone system for customer interactions.

Maintain a positive, professional demeanor while interacting with customers to ensure excellent service.

Ensure customer satisfaction by addressing concerns, issues, and order requests promptly and efficiently.