Customer Service Specialist

Customer Service Specialist

As influential problem solvers, Customer Service Specialist - Offer best in class service and possess a wealth of tire knowledge makes a real difference to our customers. Using your thorough training on U.S. AutoForce products to solve problems and provide support that keeps our customers informed. Were looking for someone who possesses these top traits : communication, results-driven, problem solver, patient, and thinks outside the box. Our call center focuses on wholesale distribution (we dont sell directly to the public). This position is based at our downtown Appleton office. The standard schedule is Monday through Friday, 8 : 00 AM - 5 : 30 PM CT. In addition, the role requires working an occasional Saturday - approximately 1-2 times per month - with a start time of 8 : 00 AM CT and an end time no later than 3 : 00 PM CT.

JOB RESPONSIBILITIES

• Actively engage and provide best in class service to our customers nationwide
• Effectively assess and troubleshoot customer needs
• Utilize problem solving skills to resolve customer questions and concerns
• Analyze customer and warehouse data to determine how many times a day a customer gets delivery, warehouse cut off times, and when product can be shipped to the customer
• Work in a fast-paced environment to answer high volume of calls
• Process customer orders efficiently and in a timely manner
• Knowledgeable in 30+ tire brands
• Research and provide information on availability, pricing, and applications
• May perform special projects or handle specialty areas as assigned
• Partner with warehouse operations in regard to product logistics
• Partner with Operations and Sales to offer customer and product support
• Use sound judgement when making decisions and thinking through various scenarios
• Live our values of High Performance, Caring Relationships, Strategic Foresight, and Entrepreneurial Spirit
• Find A Better Way by championing continuous improvement and quality control efforts to identify opportunities to innovate and improve efficiency, accuracy, and standardization
• Continuously learn and develop self professionally
• Support corporate efforts for safety, government compliance, and all other company policies & procedures
• Perform other related duties as required and assigned

QUALIFICATIONS

Required : Must be at least 18 years of age with a HS Diploma / GED 2 years of related customer service experience An effective communicator who...