Position : Patient Access Representative
Location : Baltimore, MD 21229
Duration : 6 month contract with potential for extension or conversion
Start Date : ASAP
Job Description : In this critical role, you will provide exceptional customer service to patients and families while supporting the Emergency Department (ED) and hospital admissions. You will thrive in a fast-paced, team-oriented environment, working directly with patients, staff, and providers. This position offers a variety of shift options (day and night), overtime opportunities, and a professional dress code with branded apparel provided.
Day Shifts :
- Sun–Tue : 7 : 00 AM – 7 : 00 PM + Wed : 7 : 00 AM – 1 : 00 PM
- Wed : 1 : 00 PM – 7 : 00 PM + Sun–Tue : 7 : 00 AM – 7 : 00 PM
- Mon–Fri : 7 : 00 AM – 3 : 30 PM (includes ED runner support for admissions / floor)
Night Shift :
Wed : 1 : 00 AM – 7 : 00 AM (Thurs morning) + Thurs–Fri : 7 : 00 PM – 7 : 00 AMResponsibilities :
Greet and assist patients in the Emergency Department and admissions areasComplete admission paperwork and ensure accuracy of patient recordsServe as a runner to deliver documentation between ED, patient rooms, and hospital floorsDiscuss residual balances and assist with payment collection as neededAccurately input data using dual monitors and hospital systemsCollaborate closely with team members and hospital staff in a high-volume environmentMinimum Qualifications :
Excellent customer service skillsStrong verbal communication and interpersonal abilitiesTeam-oriented mindset (this is not an independent role)Mobility to walk, stand, and frequently move between departments and patient roomsComfort discussing financial responsibilities with patientsProficiency with computers, typing, and multitasking with dual monitorsPreferred (Not Required) :
Prior healthcare or hospital experienceInsurance knowledge