Service Writer

Service Writer

Service Writer Location : Corona, CA, US, 92883 Position Type : Professional

Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future. If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match.

Job Summary and Purpose :

This position is responsible for the administrative support to the Service Department. The incumbent in this position will be organized, a self-starter and an effective communicator that will maintain consistent and clear interactions with all department staff, customers, vendors and management.

Main Tasks / Responsibilities :

• Maintain consistent and complete labor reports, prepare quotes, timely open & close work orders, and accurately complete narratives, as directed.
• Open & close internal and external work orders and warranty claims, complete narrative entries with detail of job, in a timely manner.
• Gather and communicate pertinent data for the service department, parts, warranty and administration, as needed.
• Compose, file and copy correspondence, reports, bulletins, records, and other materials, as assigned.
• Assist with the coordination and scheduling of customer, rental and new machine service work, as directed.
• Adhere to all policies, procedures and standards, including safety and health precautions.
• Other duties as assigned.

Qualifications :

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Required Knowledge and Experience :

Must have at a minimum, a High School diploma or equivalent with 2-3 years of experience as an administrative or office assistant. Bachelor's degree or higher from an accredited college in business administration or a related field is highly desired. 2-3 years of experience with warranty, sales or vehicle repair or maintenance work orders is highly preferred.

Additional Important Requirements :

Computer proficiency, especially with Microsoft products like Excel, and Word is required. Knowledge and proficiency with office equipment, dealer networks and Microsoft products (Knowledge in Quipware highly desirable). Demonstrates professionalism and approaches others in a tactful and respectful manner while under pressure. Accepts responsibility for own actions and follows through on commitments. Works with integrity, treats people with respect, and inspires the trust of others. Adapts to changes in the work environment and able to deal with the frequent changes, delays, and / or unexpected events.

Physical Requirements :

Requires prolonged periods of sitting and / or standing and occasional stooping, bending, and overhead reaching. Occasional lifting, pulling, caring, or pushing objects or materials, up to 10lbs. Will be exposed to noisy, dusty areas and maybe exposed to outdoor elements and environment. Must be able to climb stairs and may need to climb up heavy equipment and use a small step ladder.

Compensation and Benefits :

At the Volvo Group, we strive for a clear, transparent, and straightforward compensation approach, motivating you to contribute to the company's growth. For this position, the base pay is set at $28.00 - $33.50 / hour, and where applicable, bonus eligible. The range for this role, as well as final salary offered, is determined by several factors including, but not limited to, geographic location, work-related knowledge, certifications, skills, education, and experience. In addition to these factors, we believe in the importance of pay equity and consider internal equity of our current team members as part of any final offer. In addition to a solid package of compensation and benefits, plus you will enjoy :

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability, or status as a protected veteran. We value your data privacy and therefore do not accept applications via mail.

Who We Are and What We Believe In :

We are committed to shaping the future landscape of efficient, safe, and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents across the group's leading brands and entities. Applying to this job offers you the opportunity to join Volvo Group. Every day, you will be working with some of the sharpest and most creative brains in our field to be able to leave our society in better shape for the next generation. We are passionate about what we do, and we thrive on teamwork. We are almost 100,000 people united around the world by a culture of care, inclusiveness, and empowerment. Part of Volvo Group, Volvo Construction Equipment is a global company driven by our purpose to build the world we want to live in. Together we develop and deliver solutions for a cleaner, smarter, and more connected world. By unleashing everyone's full potential, we build a more sustainable future for all our stakeholders. Come join our team and help us build a better tomorrow.

Job Category : Sales & Services Organization : Volvo Construction Equipment Travel Required : No Travel Required Requisition ID : 25901