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Director, Strategic Program Management

Director, Strategic Program Management

unifyCXLouisville, KY, US
30+ days ago
Job type
  • Full-time
Job description

UnifyCX is growing and looking for a Director, Strategic Program Management to join our team!

What Will You Do?

As the Director, Strategic Program Management you will be expected to serve as a high-impact partner to the CEO and Executive Leadership Team (ELT). This role is ideal for a hands-on operator and program leader , who thrives on translating strategy into execution across fast-paced, tech-enabled service environments.

You will play a key role in enabling business decision-making, ensuring cross-functional operational alignment, overseeing mission-critical initiatives, and enhancing the effectiveness of the Executive Leadership Team (ELT).

This position spans across strategy development, transformation leadership, and operational excellence. Success in this role requires a combination of agility, strategic foresight, and strong executive presence, all within a dynamic, fast-scaling, tech-enabled services.

This role is based at our headquarters in Louisville, KY without exception. We will offer relocation for the right candidate.

Key Responsibilities :

Strategic Program Management and Business Operations

  • Lead complex, enterprise-level initiatives; drive ownership and delivery.
  • Coordinate special projects (e.g., new location launches, AI platform integrations).
  • Analyze business performance data and identify operational improvement opportunities.
  • Implement consistent project tracking, reporting, and governance mechanisms across business.

Strategic & Executive Partnership

  • Facilitate strategic planning sessions, track KPIs, business metrics and elevate organizational focus.
  • Partner with CEO and ELT to prepare for meetings, board updates, investor interactions, and industry events.
  • Foster a cohesive and high-performance leadership environment.
  • Develop robust financial models to evaluate strategic initiatives, capital investments, new business opportunities, pricing strategies, and potential M&A transactions.
  • Lead and support long-term strategic planning and scenario analysis in collaboration with Finance and Business Unit leaders.
  • Drive the strategic planning process, working with cross-functional teams to define key priorities, KPIs, and financial outcomes.
  • Deliver executive-level presentations and strategic recommendations to C-suite and Board of Directors.
  • Evaluate market trends, competitive dynamics, and macroeconomic shifts to inform strategic direction.
  • Partner with FP&A, Corporate Development, Operations, and Product to assess business performance and identify opportunities for growth and efficiency.
  • Partner with BU and Function leads on due diligence, valuation, and post-merger integration analysis for acquisitions or strategic partnerships.

    • Communication & Stakeholder Relations

  • Partner with ELT to design and manage executive communication (exec summaries, all-hands, CEO messages).
  • Act as liaison between CEO and board, investors, leadership team, global offices.
  • Support external engagement e.g., industry conferences, strategic alliances.

    • Problem-Solving & Decision Support

  • Research and provide insights on market trends, competitors, M&A opportunities, emerging technologies.
  • Organize decision frameworks, summarizing tradeoffs, ROI, and recommendations.
  • Anticipate blockers ahead of the CEO and coordinate mitigation.

    • Who are you?

    The ideal candidate brings deep experience in program and project management, business operations, and cross-functional execution. You will own key strategic initiatives end-to-end-from concept to communication and implementation-while ensuring alignment, accountability, and measurable business outcomes.

    Qualifications & Experience :

  • 15+ years of experience in strategic consulting, corporate strategy, business finance, operations, GM office, or Chief of Staff roles.
  • Proven track record of partnering with C-suite executives in high-growth tech services environment with exposure to global operations and a strong understanding of onshore / offshore delivery models
  • Exceptional organizational, prioritization, data analytics and project management skills.
  • Strong bias for action and accountability.
  • Superior written and verbal communication; comfortable preparing executive-grade presentations.
  • High EQ and business acumen; adept at stakeholder alignment and influencing.
  • Data-driven mindset with proficiency in analysis, financial modeling, and reporting.
  • Ability to thrive in ambiguity, handle tight deadlines, and pivot quickly.
  • Experience in CX, Tech services, SaaS, or AI-driven technology environments.
  • Strong technical literacy : comfortable with analytics tools, AI platforms, collaboration systems.
  • Technically literate and systems-oriented, with strong command of digital tools and analytics platforms.

    • Who We Are :

    UnifyCX is a transformative AI platform that empowers and enables teams to deliver efficient, exceptional customer experiences. We engineer superhuman customer experiences through a powerful blend of strategy, omnichannel support, analytics, and AI-driven tools like GoTalent.AI, Voice of Customer, and automatic QA. Our outcome-based model prioritizes measurable results for more than 200 client programs serviced today. With a focus on automation, talent enablement, strategic partnerships, and strict data ethics, UnifyCX delivers scalable, personalized, and compliant solutions that create real business impact.

    UnifyCX is a certified minority-owned business and an EOE employer that welcomes diversity.

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    Director Program Management • Louisville, KY, US

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