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Senior Manager, Customer Insights

Senior Manager, Customer Insights

J.D. IrvingBurlington, MA, United States
1 day ago
Job type
  • Permanent
Job description

Job Description

Cavendish Farms and Irving Consumer Products are proud to offer a competitive salary and benefits package, including but not limited to :

  • Medical, Dental, Vision insurance effective the 1st of the month following start date
  • 401K 100% match at 5% 1st of the month following start date
  • Health & Wellness reimbursements
  • Employee Family Assistant Programs
  • Product purchase program
  • Opportunities to take part in job-related training and development
  • Growth and progression opportunities within the larger J. D. Irving group of companies
  • Relocation cost (if applicable)

Responsibilities

This role will be employed by Irving Consumer Products as part of the shared service Research and Insights Team and will provide direct support to Cavendish Farms in the following :

  • Insight Generation and Storytelling

    • Manages customer presentation development, spanning consumer trends, assortment reviews, and menu opportunities

  • Analyzes and integrates syndicated market, customer and proprietary data to deliver insights
  • Partners with suppliers to field primary research (i.e. Concept Testing, Usage & Attitude, Path to Purchase)
  • Oversees production of recurring internal reporting
  • Delivers proactive thought leadership implications to US team members to unlock business opportunities
  • Knowledge Management and Learning Agenda

    • Audits existing research assets and understand needs of stakeholders to uncover knowledge gaps

  • Creates learning plan to address knowledge gaps
  • Manages data and research assets
  • Future Outlook and Capability Building

    • Develops strong working partnerships with service providers

  • Proactively investigates and builds new insights capabilities
  • Makes investment recommendations supported by a business case
  • People Leadership & Development

    • Provides coaching, and supports development of, one Analyst headcount

  • Manages successful delegation, ensuring on-time and high-quality deliverable completion

    • Qualifications

  • Bachelor's degree in Business Administration, Marketing, Finance, or related field

    • Or equivalent combination of education and experience

  • 10+ years of relevant experience, with a minimum 7 years of CPG or foodservice experience
  • Prior people management experience preferred
  • Experience working with data from syndicated research suppliers (Circana, CREST, SupplyTrack, Datassential, Technomic, Nielsen, IRI, etc.)
  • Prior customer-facing experience (Marketing, Sales, etc.)
  • Strong ability to lead, communicate and influence at all levels of the organization and with customers
  • Strong planning and project management skills
  • Highly organized, responsive, and a proactive collaborator

    • About Us

    Founded in 1882, J.D. Irving, Limited (JDI) has operations in Canada and the United States and are a team of 20,000 dedicated employees. At J.D. Irving, Limited, you are part of a dynamic team of professionals who lead with integrity and are passionate about delivering results. With a culture that nurtures talent and creates an inclusive workplace, you can grow your career across our various operating divisions.

    We are committed to creating accessible environments for our colleagues, candidates, and customers. Requests for accommodation due to a disability (which may be visible or invisible, temporary, or permanent) can be made at any stage of application and employment. We encourage candidates to make their accommodation needs known so that we can provide equitable opportunities.

    Worried you do not meet all the requirements? Studies have shown that many applicants apply only to job opportunities when they feel they meet 100% of the criteria. We promote an inclusive environment where everyone is appreciated, recognized, and empowered to contribute fully. If you are interested in this position but are worried you did not meet all the requirements, we would encourage you to still apply.

    We appreciate your interest in our company however only those candidates selected for an interview will be contacted.

    About the Team

    Cavendish Farms is a family-run company, where our team members are never just a number. We work from seed-to-table, providing opportunities to explore and grow. Headquartered in Dieppe, New Brunswick, Cavendish Farms is a leading producer of frozen potato products and appetizers throughout Canada, the United States, and around the world. We have Manufacturing facilities in PEI, Ontario, Alberta, and North Dakota and farm operations in the Maritimes and Minnesota and North Dakota. We also operate a research and plant breeding centre in PEI to develop new potato varieties and sustainable potato farming practices.

    We have a proud history of values, quality and service, And bringing the goodness of the farm to the table is what we do best.

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