Ecommerce Operations Specialist - Junior

Ecommerce Operations Specialist

Framingham, MA 01701

4+ Months

Job Summary :

The Web Store Operations Specialist (Operations) will execute accurate day-to-day operations and flow of merchandise for all our Ecommerce Websites, to support and drive sales. This role is responsible for continuous categorization upkeep, navigation / shop execution, and operational tasks. Consistently collaborating with cross functional partners in Merchandising, Marketing, Analytics, and Product.

Major Areas of Responsibility

• Execute an accurate site merchandising experience across all of our ecommerce sites through continuous categorization upkeep, taxonomy / shop execution, and operational tasks.
• Accountable for accurate merchandising through daily site sweeping, product categorization, and rejections management across all brands. Complete taxonomy strategies set by eCommerce Merchandising team.
• Execute operational responsibilities such as static content, marketing promotional setups, shipping updates, & filter audits. Document SOPs of workflow processes
• Report and troubleshoot problems / defects, bubbling up to managers and cross functional teams for visibility
• Recommend & support process optimization and automation opportunities along with the eCommerce Operations Manager
• Document and track competitive and industry trends through site deep dives, sharing findings and making recommendations.
• Consistently collaborates and communicates with team across several areas of the business
• Collaborate across the team to solve problems with minimal disruption to the business or the customer

Requirements :

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