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Call Center Agent

Call Center Agent

Benjamin Franklin PlumbingWilmington, DE, US
30+ days ago
Job type
  • Full-time
Job description

Experienced Call Center Agent Join a Winning HVAC & Plumbing Team!

Are you an experienced call center agent who knows how to book calls, connect with customers, and make every conversation count? Do you thrive in a fast-paced environment where great customer service meets great opportunity?

If so, One Hour Heating & Air and Benjamin Franklin Plumbing are looking for YOU to join our growing call center team!

What You'll Be Doing :

  • Answer inbound calls from customers looking for HVAC and plumbing services book the call, selling club memberships, solving their problems, and WOW them with great service.
  • Make outbound calls to follow up with leads, confirm appointments, and keep customers engaged.
  • Fill the schedule for our service and install teams maximize opportunities and keep the board full.
  • Provide top-notch customer service you're often the first impression of our company, and we want that to be amazing.
  • Handle customer questions, concerns, and rescheduling requests with professionalism and care.

What We're Looking For :

  • 1+ years of call center experience, preferably in HVAC, plumbing, or home services.
  • Excellent communication and customer service skills you know how to build rapport fast.
  • Strong organizational and multitasking abilities keep up with a fast pace and many moving parts.
  • A team player who's positive, coachable, and ready to contribute.
  • Comfortable using call center software / CRMs (we'll train on specifics).
  • Problem solver able to handle challenging calls and turn them into wins.
  • Service Titan experience

    • What We Offer :

  • Competitive pay based on experience.
  • Performance bonuses and spiffs earn more for doing great work!
  • Health, dental, and vision insurance.
  • 401(k) with company match plan for your future.
  • Paid time off, holidays, and sick days because work-life balance matters.
  • Growth opportunities as we continue to expand.
  • Fun, supportive work environment be part of a team that values you!

    • Ready to Join a Fast-Paced, High-Energy Team? Apply Now!

    If you're ready to bring your experience and energy to a team that appreciates hard work and great service, One Hour Heating & Air and Benjamin Franklin Plumbing are ready for you!

    Apply Today Let's Grow Together!

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    Call Center Agent • Wilmington, DE, US

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