Club Manager - Future Opening

Assistant Manager

The Assistant Manager will be responsible for (but not limited to) the oversight of an assigned location, consistently driving revenue, upkeeping cosmetic appearance, establishing team culture and their overall operations to ensure a world-class member experience. You will be accountable for mentoring / coaching a team of Member Services Representatives in a positive, motivating manner with continuous assistance in operational, sales, training, and future development sectors.

Essential duties and responsibilities include :

• Assist in ensuring your club is fully staffed, trained, and cleared to operate from the Assistant Manager down to the Member Services Representatives
• Aid to create and establish a welcoming / non-intimidating / safe atmosphere for members, prospect members, guests, and staff by keeping superior customer guidelines consistent daily
• Assist with interview / recruit top talent to elevate overall clubs performance and contribute to companys growth creating assets for future Management openings
• Assist with maintaining team / own effective member sign up, cancellation, billing updates, past due accounts, transfers, upgrades / downgrades, info call and tour processes daily
• Communicate to General Manager equipment and cosmetic gym repairs in a timely manner
• Keep self-consistent leading by example and demonstrating proficiency in all sectors of the job
• Consistent submission and accuracy in documentation pertaining to club operations, members, and staff, directed to H.R. / Regional Manager
• Keep self-up to date with any Planet Fitness Corporate training, Membership Promotions, and new policies
• Assist with running daily reports to analyze clubs performance, identify any decline or room for improvement, and sales low performers
• Invest time working with team to ensure their personal development in the organization; this includes coaching meeting / sessions, development plans, bench planning, keeping them accountable and retraining if necessary
• Drive revenue through memberships, tanning lotions, and retail sales
• Work cross functionally with the General Manager and Regional Manager to successfully apply all new updates, processes and OKRs
• Maximize member retention through ensuring high standards of customer experience and cleanliness, as well as education in utilization of all digital platforms, continual upkeep of exercise equipment and responsiveness to member needs and suggestions
• Assist with keeping accurate inventory and not limited to submitting inventory when required
• Work with your team / General Manager to ensure they are delivering the cleanest clubs for our members by following on tasks, operational performance and successfully passing your bi-weekly inspections by Regional Manager
• Work with each MSR to ensure they are educated and actively coaching on policy, brand, and membership knowledge
• Assist with addressing Listen360 daily member inquiries pertaining to club performance in a timely manner
• Attend Company Weekly / Monthly meetings for updates / training

Qualifications / requirements include :

1-2 years of successful unit management experience

Driving top line revenue and the ability to hire, train, and build successful teams

Excellent verbal and written communication skills

Ability to utilize new techniques, ideas, and problem-solving skills

Handling difficult situations

Possess honesty and personal integrity

Enthusiastic, energetic, and personable

Passionate and knowledgeable regarding the fitness industry

Ambitious and driven. Able to lead and inspire a wide group of individuals

Proven management experience

Deep knowledge of all the clubs job descriptions, Fitness BI, Data Trak, Operations, the companys brand, and business model

Proficient in Microsoft Office

Excellent time management, organizational and follow-up skills

Proficient delegating

Initiative and innovative

Attention to detail

Sales

Physical demands include :

Must be able to carry a minimum of 75lbs.

Continual talking in person or on the phone

Daily report and emails to be reviewed, created, and implemented

Deep cleaning

Benefits include :

Salary pay

Monthly and quarterly performance-based incentives

Complimentary Planet Fitness Black Card

Ongoing training / development

Room for upward mobility in our fast-growing franchise

If you would enjoy being part of a team first performance-based company, then this is the place for you! We are seeking for an asset who enjoys new challenges and lets their ambition / hard work be a factor in overcoming these. We provide all the tools, but it is about how you use them to build your success.

Compensation : $60,000.00 - $70,000.00 per year

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.