IT Operations Engineer, Equities Application Support

What you ’ll do

• Provide high-quality user support for trading platforms, liaising with brokers, service providers, internal technology teams, and investment professionals.
• Maintain clear and proactive communications with end users and stakeholders during business-as-usual and business-impacting incidents.
• Follow incidents through to resolution, and ensure documentation is thorough enough for post-incident analysis.
• Build trust with users and manage their expectations around timelines and milestones.
• Assist investment professionals during onboarding processes.

What’s required

• 5+ years of application support experience within the financial services industry.
• Strong understanding of order management workflows.
• Exceptional communications skills, including the ability to translate trading workflows and technical issues into clear, concise business language.
• Basic proficiency with Linux and experience scripting in Python or Bash.
• Ability to multitask, including the ability to triage and prioritize various issues in a fast-paced environment.
• Commitment to the highest ethical standards.

We take care of our people

We invest in our people, their careers, their health, and their well-being. When you work here, we provide:

• Fully-paid health care benefits
• Generous parental and family leave policies
• Mental and physical wellness programs
• Volunteer opportunities
• Non-profit matching gift program
• Support for employee-led affinity groups representing women, minorities and the LGBT+ community
• Tuition assistance
• A 401(k) savings program with an employer match and more

About Point72

Point72 Asset Management is a global firm led by Steven Cohen that invests in multiple asset classes and strategies worldwide. Resting on more than a quarter-century of investing experience, we seek to be the industry’s premier asset manager through delivering superior risk-adjusted returns, adhering to the highest ethical standards, and offering the greatest opportunities to the industry’s brightest talent. We’re inventing the future of finance by revolutionizing how we develop our people and how we use data to shape our thinking. t

The annual base salary range for this role is $175,000-$250,000 (USD) , which does not include discretionary bonus compensation or our comprehensive benefits package. Actual compensation offered to the successful candidate may vary from posted hiring range based upon geographic location, work experience, education, and/or skill level, among other things.