Delivery Partner / Strategic Delivery Partner

Strategic Delivery Partner

Quest Global delivers world-class end-to-end engineering solutions by leveraging our deep industry knowledge and digital expertise. By bringing together technologies and industries, alongside the contributions of diverse individuals and their areas of expertise, we are able to solve problems better, faster. This multi-dimensional approach enables us to solve the most critical and large-scale challenges across the aerospace & defense, automotive, energy, hi-tech, healthcare, medical devices, rail and semiconductor industries.

We are looking for humble geniuses, who believe that engineering has the potential to make the impossible possible; innovators, who are not only inspired by technology and innovation, but also perpetually driven to design, develop, and test as a trusted partner for Fortune 500 customers. As a team of remarkably diverse engineers, we recognize that what we are really engineering is a brighter future for us all. If you want to contribute to meaningful work and be part of an organization that truly believes when you win, we all win, and when you fail, we all learn, then we're eager to hear from you. The achievers and courageous challenge-crushers we seek, have the following characteristics and skills

Responsible for execution strategy and success of the Vertical. This role requires a strong blend of strategic thinking, leadership, and operational / delivery expertise to ensure exceptional service delivery to customers. The SDP partners with the Strategic Client Partner (SCP) of the vertical to create an effective strategy in order to map and exceed customer expectations with service delivery. This role is responsible for ensuring the industrialization of delivery capabilities, in active partnership with Horizontal Delivery Leads (HDLs), to drive revenue generation and foster organization growth.

• Partner with the SCP at scaling the account
• Ensure SCP and the sales teams are in the field with the customers leaving the inward facing activities to the delivery leaders
• Decides where projects will be executed when there are multiple options to maximize benefit for customer and Quest Global
• Manage conflict & escalations between DU's within the VBU
• CSAT and ESAT for the VBU delivery org worldwide
• TAT effectiveness
• Revenue (along with sales) and contribution margin and VBU margin
• Proactively develop Local-Global solutions and ensure they are operationalized effectively
• Implement the VBU (SCP's) strategy & Big Deals including proactively building capabilities
• Personally builds strong customer senior relationships - attend important QBRs and customer meetings. Gets first hand voice of customer
• Implements a "Delivery contact plan" for his / her staff to build working level customer relationships, understand needs, and propose solutions
• Reports to Vertical Delivery Leader
• Delivery leaders supporting the VBU worldwide report solid line to the SDP
• Support and advise the SCP / VBU on strategy & Big Deals
• Customer relationships
• Lead a particular initiative, such as a turnaround, dedicated facilities utilization, tools optimization, pricing, global proposal development

Deep domain knowledge of products & lifecycle, engineering, manufacturing processes, supply chain and major engineering services suppliers, external drivers and funding.

Bachelor's Degree in an Engineering Discipline.

Master's degree / MBA preferred

Pay Range : $130,000 $160,000

Compensation decisions are made based on factors including experience, skills, education, and other job-related factors, in accordance with our internal pay structure. We also offer a comprehensive benefits package, including health insurance, paid time off, and retirement plan.

This role is considered an on-site position located in Windsor, CT.

Travel requirements : Due to the nature of the work, 20-30% of travel is required.

Citizenship requirement : Due to the nature of the work, U.S. citizenship is required.