Service Advisor

Job Description

Job Description

The Service Advisor assists customers with requests for repair and for maintenance service to ensure that the vehicle is fixed right the first time. Assists the Service Manager in the operations of the service center by writing up work orders, distributing work to staff, accurately maintaining records, supporting promotional activities, monitoring inventory, complying with safety and environmental programs and practices, and any other duties as assigned.

ESSENTIAL DUTIES :

Greets all customers promptly; provides timely professional service.

Provides excellent customer service by listening to customer inquiries and requests, asking questions to identify service needs, resolving customer concerns, and sells additional services when appropriate.

Communicates with customer about status of work.

Coordinates activities to ensure repair work is fixed right the first time and completed on time.

Obtains the customer’s written approval on all repair orders at the time of the write-up or when closing additional add-on sales.

Inspects every finished repair order for proper completion, pricing accuracy, and legibility.

Identifies repeat customers and treats them accordingly.

Answers incoming telephone calls promptly, courteously, and makes every effort to satisfy the caller’s inquiry.

Documents repair order changes.

Eliminates surprises for customer by reviewing service repairs and their associated charges to ensure accuracy.

Promptly addresses and resolves customer's concerns regarding repairs.

QUALIFICATIONS :

Some College or automotive / vocational training preferred

2 years in an automotive service environment preferred

Ability to read and comprehend instructions and information.

Ability to operate a motor vehicle.

Valid in-state driver’s license and a good driving record.

Ability to use computer and calculator.

Ability to communicate well orally and in writing with customers, vendors and other contacts.

Professional personal appearance.

Must be able to pass background and drug screen checks

WHAT WE OFFER :

• Health, Dental & Life Insurance
• Paid Training
• Ford Incentives
• 401k (with company match)
• Flexible Spending