Customer Delivery Associate

Ewing Outdoor SupplySan Carlos, CA, US

30+ days ago

Job type

Full-time

Quick Apply

Job description

Pay range :

$21.00 + DOE

We are looking for a Customer Service Associate / Delivery Driver to provide excellent customer service for our business and distribute products promptly to our customers. You will represent our company in a professional and cost-effective manner to increase our profitability and customer satisfaction. Candidates with strong communication skills who can make customers feel welcome in our store will stand out. You will help identify client needs, present and answer questions about our products and services and recommend solutions. A positive attitude and a desire to promptly resolve potential customer issues or complaints will make you successful in this role. Ultimately, you will ensure that customers leave our store satisfied and you will contribute to the store’s profitability.

Responsibilities

Go the extra mile to engage customers

Greet and direct customers

Provide accurate information (e.g. product features, pricing and after-sales services)

Answer customers’ questions about specific products / services

Conduct price and feature comparisons to facilitate purchasing

Cross-sell products

Ensure racks are fully stocked

Manage returns of merchandise

Coordinate with your team to provide excellent customer service (especially during peak times)

Inform customers about discounts and special offers

Provide customer feedback to the Store Manager

Stay up-to-date with new products / services

Deliver a wide variety of items to different addresses and through different routes

Follow routes and time schedule

Load, unload, prepare, inspect and operate a delivery vehicle

Ask for feedback on provided services and resolve clients’ complaints

Inform customers about new products and services

Follow DOT regulations and safety standards

Requirements

Prior Outdoor Supply Industry Experience

Must be comfortable working most of your shift on your feet and performing repetitive physical tasks, such as stooping, squatting, and lifting items above your head.

Must be comfortable operating and making deliveries on a daily route in an Isuzu NRR 650 or similar commercial vehicle.

Customer orientation and ability to adapt / respond to different types of characters

Ability to multi-task, prioritize, and manage time effectively

Basic math skills

Be able to lift 50-70 pounds

Excellent communication skills, capable of building trusting relationships

Ability to perform in fast-paced environments

Valid driver’s license

Excellent organizational and time management skills

Good driving record with no traffic violations

Bonus Points for the Following

Bilingual (Spanish & English)

Ability to operate forklifts and tractors in a variety of weather and traffic conditions (willing to train the right candidate)

Proven work experience as a Customer Service Associate, Sales Associate, or similar role.

Knowledge of inventory stocking procedures

Benefits

Health Care Plan (Medical, Dental & Vision)

Retirement Plan (401k, IRA)

Life Insurance (Basic, Voluntary & AD&D)

Paid Time Off (Vacation, Sick & Public Holidays)

Family Leave (Maternity, Paternity)

Short Term & Long Term Disability

Training & Development

Wellness Resources

Profit Sharing

We have the 4 C’s that make your job a career!

Career Development- To invest in your personal and professional growth, we offer a variety of training resources.

Compensation- We offer competitive market wages, great benefits, PTO & bonus potential!

Culture- We are family-owned, which gives us a unique culture, and we have fun with everything we do!

Care- We care about all our employees because we would not be where we are now (over 100 years) if it weren’t for you!

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Delivery Associate • San Carlos, CA, US

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