Manager - Merchandising Operations Pro Selling Customer Support

Manager - Merchandising Operations

The Manager - Merchandising Operations owns oversight and execution for work and projects within a key functional area of Merchandising Operations. The manager leads a team of individual contributors that executes the processes and projects within a functional area. The manager will coordinate with other leaders in Merchandising Operations on projects and helps to identify and resolve issues impacting their primary customer. Key functional areas include Vendor / Item Onboarding, Reporting, Operational Services, Vendor Compliance, Product Content, Data Governance and Tech Enablement. Responsibilities may vary based on the area of work.

What you will do :

• Analytics- Influencer - assist with defining the segmentation. Define the solution reporting / capabilities required. Work with DACI / IT.
• Building Relationships- Encourage cross functional partnership; high degree of acceptance, recognition, trust and influence with others; ability to reach a win / win; proactively network stakeholders.
• Communication-Review, adjust, and approve communications in partnership with the Merchandising Communication team. Directly liaisons with Stakeholders of areas they support.
• Issue Resolution-Handles medium to high complexity issues and drives issue resolution and root cause analysis.
• Training Partner with store and field teams to promote best practices and gather feedback for project improvement.
• Technology development Collaboration on technology product solutions of requirements, adoption and communication.
• Reporting- Executing requirements and expectations on KPI's by segment. Reaching out / making connections with teams what is being seen with the data (influence the news).
• Process Improvement-Drives process improvement and streamlining, along with root cause analysis. Monitors status of processes.
• Technology Requirements- Gather customer data; input at GMM level; prioritizes; customer data; partnership with tech / stakeholders.
• Project Management- Gather customer data; input at enterprise level; prioritizes; customer data; partnership with tech / stakeholders
• Merchandising & Vendor Engagement- Ensures positive engagement at the highest level; influence into segmentation; trusted partner (merchant & vendor). Face to the customer.
• Business Alignment-Focused on relationship with Stakeholders, Store Merchandising VPs.
• Provides input and operational metrics that influence the Merchandising roadmap.
• Maintains and refines intake and work assignment tools to ensure first time response resolution and smooth end user experience.

Required Qualifications :

Preferred Skills / Education :

About Lowe's :

Lowe's Companies, Inc. (NYSE : LOW) is a FORTUNE 100 home improvement company serving approximately 16 million customer transactions a week, with total fiscal year 2024 sales of more than $83 billion. Lowe's employs approximately 300,000 associates and operates over 1,700 home improvement stores, 530 branches and 130 distribution centers. Based in Mooresville, N.C., Lowe's supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need. For more information, visit Lowes.com.

Lowe's is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.

Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and / or experience. For information regarding our benefit programs and eligibility, please visit https : / / talent.lowes.com / us / en / benefits.