Delta Vacations - Elite Service Associate - Minot, ND

Elite Service Associate

Be part of a team that delivers an end-to-end journey of extraordinary experiences. Delta Vacations, a wholly owned subsidiary of Delta Air Lines, is seeking full-time Elite Service Associates to work onsite at the Customer Engagement Center in Minot, ND. As an Elite Service Associate, you will join a service focused team, dedicated to listening, caring for and connecting with customers with a specific focus on our Diamond Elite agencies. In this role you will answer calls in an efficient, courteous, and accurate manner, while assessing customer needs and offering solutions and additional products. Ideal candidates should demonstrate the desire to make our customer's travel not only outstanding but memorable.

Elite Service Associates demonstrate strong verbal and written communication skills, a professional demeanor, excellent dependability, the ability to handle stressful situations, possess strong digital literacy, flexibility in a fast-paced environment, and the ability to learn and react quickly. Associates must understand and adhere to all Delta Vacations Inc. policies and procedures. We are in search of individuals who are enthusiastic about people, culture and driving results and who accepts diversity of people, perspectives, and styles. Be part of a culture where teamwork, diversity and creative thinking are celebrated; a company enthusiastic about delivering experiences that matter.

Summary of responsibilities (not comprehensive of all tasks) : Elite Service Associates connect with customers via phone and build an experience where customers know they have been heard, understood, feel valued and important. This is accomplished by :

• Effective listening
• Quickly identifying and owning customer issues
• Actively searching for solutions to problems
• Making quality decisions
• Interacting with a globally diverse group of customers and colleagues
• Commendable and priority handling of inbound service calls
• Communicating applicable information to customers regarding Delta Vacations products, services, policies, and procedures

At Delta Vacations, we strive to provide you with the tools and resources necessary to be successful in your job, and with the support and work environment that leads to a positive and enjoyable work life. Successful candidates will participate in a 12-week paid, training, which includes instructions, observations, exams, and performance measures. The new hire training will be Monday through Friday 8 : 30am 5 : 00pm. After training you will work in your permanent shift which may include evenings and weekends.

What you need to succeed (minimum qualifications) : Be willing to work a full-time day or evening shift; Delta Vacations does not offer part-time schedules. Schedules can include weekends and holidays. Ability to multi-task and understand multiple products. Digital literacy and comfort with navigating web-based, email, and internet searches. Demonstrate clear cheerful, and courteous verbal and written communication using appropriate grammar, tone, and pronunciation. Proven reliability and committed by maintaining excellent attendance, performance, self-motivation and goal attainment. Consistently makes safety and security, of self and others, the priority. This role is working in the office at the Customer Engagement Center in Minot, North Dakota.

What will give you a competitive edge (preferred qualifications) : One year of experience working in customer service, call engagement center setting, and / or travel industry preferred.

Benefits and Perks to Help You Keep Climbing :

Delta Air Lines, Inc. is an Equal Employment Opportunity / Affirmative Action employer and provides reasonable accommodation in its application process for qualified individuals with disabilities and disabled veterans. If you are a qualified individual, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings through this site, apply for jobs through Delta's online system, or at any point in the selection process.