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Customer Service Representative

Customer Service Representative

FastSignsMerritt Island, FL, US
30+ days ago
Job type
  • Full-time
Job description

Customer Service Representative

FASTSIGNS of Merritt Island is hiring for a Customer Service Representative to join our team! Do you have previous experience in a Sign & Graphics Business? Are you currently a Customer Service Representative in a Sign & Graphics business? Job highlights : Strong verbal and written communication skills. Must have experience with Adobe Illustrator on a PC to design and prep files for printing and production processes. The ideal candidate is a creative, self-motivated team player who can work in a fast-paced, deadline driven environment and who is determined to make every project his or her absolute best.

Benefits / Perks :

  • Competitive Pay
  • Paid Vacation and Holidays
  • Performance Bonus
  • Ongoing Training Opportunities

Responsibilities :

  • Serve as first point of contact for walk-in, email, E-commerce and telephone customers.
  • Demonstrate the ability to carry on a business conversation with customers and decision makers.
  • Develop a complete understanding of products, pricing and proposal models.
  • Consultatively sell and make recommendations to prospects and clients using various products and Brand Standards.
  • Prepare estimates and establish / maintain estimate follow-up procedures and ensure timely delivery of finished orders.
  • Communicate with customers on order status and changes the production schedule.
  • Complete all paperwork and follow established center procedures from initiation through completion of a project (i.e., Work Order, credit approvals, POS entry, pre-payment collection, artwork approval, delinquent account collection, reporting).
  • Maintain an attractive retail environment (clean, organized and functional).
  • Support center Franchisee or center manager as needed with reports, close-out, invoices, and daily, weekly and monthly paperwork. Ensure WIP summary is up to date.
  • Participate in center staff and sales meetings.
  • Establish and maintain effective team relationships with all support departments.
  • Adhere to all company policies, procedures and business ethics codes.
  • Contact customers after order pick-up / delivery to confirm customer satisfaction.
  • Build long-lasting relationships by turning prospects into long term clients.
  • Participate in and practice the brand mentality of "Everybody Sells". Constantly be looking for sales opportunities for the center.

    • Ideal Qualifications for FASTSIGNS Customer Service Representative :

  • 2-3 years of retail or inside sales with excellent customer service experience
  • High school diploma or equivalent
  • Proficient computer and internet skills, including Microsoft Office suite.
  • Experience with Adobe Illustrator, Photoshop, Adobe Suite
  • Previous sign or print industry experience a plus
  • Outgoing, responsive, eager to learn and has the ability to build relationships
  • Great listening, organization and communication skills
  • Basic math skills
  • Able to sit for long periods (4 hours or more)
  • Able to view a computer screen for long periods (4 hours or more)
  • Able to work under pressure to output high volume, high-quality work
  • Able to use light power equipment
  • Able to work effectively in a team environment
  • Able to work without direct supervision
  • Prompt, reliable, and responsible

    • Experience :

  • Graphic design : 1 year (Required)
  • Adobe Creative Suite : 1 year (Required)
  • Adobe Illustrator : 1 year (Required)
  • Sign Industry : 1 year

    • Work Location : In person Job Type : Full-time

    Do you enjoy working with people? Do you enjoy helping people solve problems by offering advice and consultation? Are you looking for a job that offers constant learning, skills growth and a career path? If so, we are looking for employees just like you in the ever-changing Sign Industry. Apply today!

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    Customer Service Representative • Merritt Island, FL, US

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